Receptionist - Ibis Wellington

2 weeks ago

Wellington, Wellington, New Zealand IBIS Full time
Company Description

Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties

Job Description:


First impressions are everything As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.


Reporting to the Front Office Manager/Assistant Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and assisting them with any queries throughout their stay.


What you will be doing:

  • Greet, checkin, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through upselling
  • Ensure professionalism and accuracy with information and billing during arrival and departure.
  • Achieve an accurate and logical work sequence.
  • Follow procedures for cash and security on front desk.
  • Ensure reservations have correct tariffs and upsells.
  • Ensure messages are accurate and passed on promptly.
  • Provide business centre services as required, with correct charges posted for guests.
  • Positively respond to all queries (both internal and external), redirect to departments as required.
  • Maintain a positive selling approach to maximise yield in both occupancy and rates.
  • Any other reasonable request as required by your Supervisor or Hotel Management.

Qualifications:

Your experience and skills include:

  • Service focused personality is essential; experience is an asset
  • Fluency in English; additional languages are a plus
  • Motivated
  • Reliable
  • Flexible
  • Good Communication skills
  • Ability to work on a rotating roster
  • Can work under pressure in a busy environment
  • A thorough working knowledge of the front office operations
  • Strong cash handling skills
  • An excellent telephone manner
  • A great personality
  • Enjoy being innovative and creative with a passion for delivering customer service
  • Ability to demonstrate great organisational skills
  • Eligibility to work in New Zealand
  • Ability to exceed customer expectations
  • Excellent time management skills
  • Knowledge of Opera is preferred
Additional Information

Benefits

  • Staff meals while on duty
  • Uniform provided & laundered
  • Accommodation discounts & Free Anniversary Stay
  • Discounted benefits throughout Accor
  • Staff celebration & tenure recognition
  • Heartist referral program
  • Employee Assistance Program
  • Fantastic career growth opportunities
  • Ongoing training, learning and development
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

  • Receptionist - Ibis Wellington

    2 weeks ago

    Wellington, Wellington, New Zealand IBIS Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesFirst impressions are everything As a Receptionist, you will take care of the guests from the moment they arrive through to their departure...

  • Assistant Manager- Ibis Wellington

    2 weeks ago

    Wellington, Wellington, New Zealand ibis Wellington Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your...

  • Receptionist -

    2 weeks ago

    Wellington, Wellington, New Zealand Ibis Wellington Full time

    ReceptionistFirst impressions are everything As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.Reporting to the Front Office Manager/Assistant Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and...

  • Kitchen Hand

    2 weeks ago

    Wellington, Wellington, New Zealand IBIS Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesWe are currently seeking a dedicated and reliable individual to join our kitchen team in the role of Kitchen Hand. As a Kitchen Hand, you...

  • Front Office Team Leader

    2 weeks ago

    Wellington, Wellington, New Zealand ibis Wellington Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your...

  • Kitchen Hand

    2 weeks ago

    Wellington, Wellington, New Zealand Ibis Wellington Full time

    The main purpose of this role is to support the kitchen team at Ibis Wellington in maintaining clean and orderly kitchen areas at all times. This includes ensuring that all Food & Beverage outlets have access to sanitized equipment, while adhering to food-handling practices in compliance with current Health and Hygiene regulations.Key Responsibilities:...

  • Room Attendant

    2 weeks ago

    Wellington, Wellington, New Zealand IBIS Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesGet ready to be at the center of the action As a Housekeeping Attendant, you'll be the wizard behind the scenes, turning guest rooms into...

  • Restaurant & Bar Manager -

    2 weeks ago

    Wellington, Wellington, New Zealand Ibis Wellington Full time

    Restaurant & Bar ManagerAre you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you As Restaurant & Bar Manager, you will strategically lead the team to take guest satisfaction to the next level.With 200 bedrooms and a 90 seat restaurant; with street frontage along a busy Wellington street, Ibis Wellington is...

  • Food and Beverage Attendant

    2 weeks ago

    Wellington, Wellington, New Zealand IBIS Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesJob Description:Join our dynamic team in the heart of hospitality We are a well-established hotel committed to delivering exceptional guest...

  • Food and Beverage Attendant

    2 weeks ago

    Wellington, Wellington, New Zealand IBIS Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesJoin our dynamic team in the heart of hospitality We are a well-established hotel committed to delivering exceptional guest experiences....

  • Receptionist -

    2 weeks ago

    Wellington, Wellington, New Zealand Novotel Wellington Full time

    First impressions are everything As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Situated in the heart of the Wellington CBD, with 139 bedrooms, 70 seat restaurant and boardroom, Novotel Wellington is currently recruiting for a Receptionist to...

  • Kitchen Hand

    2 weeks ago

    Wellington, Wellington, New Zealand IBIS Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesWe are currently seeking a dedicated and reliable individual to join our kitchen team in the role of Kitchen Hand. As a Kitchen Hand, you...

  • Night Manager

    2 weeks ago

    Wellington, Wellington, New Zealand IBIS Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesWe are seeking a passionate, guest-focused Night Manager to join our Front Office Leadership team.In this role, you will support the Front...

  • Night Manager

    2 weeks ago

    Wellington, Wellington, New Zealand IBIS Full time

    Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesJob DescriptionWe are seeking a passionate, guest-focused Night Manager to join our Front Office Leadership team.In this role, you will support the Front...

  • Front Office Team Leader

    2 weeks ago

    Wellington, Wellington, New Zealand IBIS Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesProvide guests with friendly and efficient service related to arrival, departure and any guest queries.Key Duties Must have a thorough...

  • Administrator/Receptionist - Wellington

    2 weeks ago

    Wellington, Wellington, New Zealand ProActive Rehab Ltd Full time

    Receptionists (Administration & Office Support) Here at Proactive, we're in the business of wellbeing. We deliver a holistic approach to clients so they can enjoy the freedom to participate fully and live successfully.As our Administrator/Receptionist you'll be the first point of contact for clients in our Taranaki Street clinic, Wellington.Full time =...

  • Assistant Manager

    2 weeks ago

    Wellington, Wellington, New Zealand IBIS Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesInspiring and engaging. As Assistant Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations,...

  • Night Auditor

    2 weeks ago

    Wellington, Wellington, New Zealand IBIS Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesAre you a Night Owl? Don't mind being awake in the wee hours of the morning? We have the perfect night role for youThis role has variety of...

  • Office Administrator- Receptionist

    2 weeks ago

    Wellington, Wellington, New Zealand Wellington Girls' College - 272 Full time

    Wellington Girls' College is looking for an Office Administrator Receptionist to be the welcoming face for all students, staff and visitors, and to provide administrative support. You will be part of a friendly office team who work together to ensure the school office runs smoothly.This is a permanent part-time role, school terms only. The hours will be...

  • Weekend Receptionist

    2 weeks ago

    Wellington, Wellington, New Zealand Cityfitness Willis street and Cityfitness Thorndon Full time

    We want to grow our team and are looking for weekend receptionists to work at our Willis street and Thorndon clubs.The position is responsible for maintaining service standards and club cleanliness. Our receptionists always ensure their clubs are clean and tidy and as staff, they're pleasant and able to assist with any enquiries from our members. As a...