Night Auditor

2 weeks ago

Wellington, Wellington, New Zealand IBIS Full time

Company Description
Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties

Are you a Night Owl? Don't mind being awake in the wee hours of the morning? We have the perfect night role for you


This role has variety of duties and your week will be rostered as 3x shifts as Night Auditor where you will support our Night Manager and the remaining 2x shifts you will be rostered as the Relief Night Manager and control the shift.

This is a full time role working across a rotating 7 day roster, waged at $26.78 per hour PLUS night allowance

A night in the life of a Night Auditor consists of:

  • This role is required to work overnight from 11pm to 7.30am the next day.
  • Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
  • Knowledge in Opera PMS and balancing procedures. Run reports and draw up statistical information as required by finance policies and procedures
  • Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
  • Complete computer system backups and save in accordance with finance policies and procedures
  • Assist in the management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality
  • Supervision of night services including room service, OTS and porter services, ensuring guest arrivals and departures are as efficient as possible
  • Management of the security and safety of both hotel guests and employees
  • Be carrying our Night Manager responsibilities in absence of the Night Manager
  • Be aware of room availability and sensitively manage overbooking situations where late night relocation is required.
  • Ensure that reservations details for in houseguests are recorded correctly, ie. room rates, dates of stay, authority to charge.
  • Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
  • Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
  • Ensure public areas are clean and well presented with regular monitoring.
  • Effective liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.

Qualifications

  • Takes initiative
  • Ability to work under pressure
  • Available for shifts starting from 11pm
  • Ability to work on a rotating roster
  • LCQ qualification
  • Previous experience in Front Office operations at a supervisory level
  • Experience using Opera cloud PMS preferred
  • First aid certificate would be viewed as favourable
  • NZ citizen, permanent resident or hold a current and valid work visa/permit.

Additional Information
At Accor Wellington, we're all about not just building your career but ensuring you have a blast along the way We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:


  • Learn Your Way: Dive into our Accor Academy for the ultimate combo of earning and learning
-
Accor Heartist Benefits: Enjoy discounted perks on Food & Beverage plus accommodation worldwide - because why not?
-
Fuel Up: Daily staff meals are on us while you're on duty.
-
Accor's Parental Leave Scheme: Supporting you in all stages of life.
-
Celebration Time: Join in on staff celebrations and get recognized for your tenure.
-
Employee Assistance Program: Your go-to support for all things work and beyond.

Join us at Accor Wellington, where your career journey is as exciting as the destination

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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