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Assistant Club Lounge Manager

4 months ago

Auckland, Auckland, New Zealand InterContinental Hotels Group Full time

Hotel: Auckland (AKLHA), 1 Queen Street, 1010

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

InterContinental Auckland is set to redefine luxury in Auckland's hospitality scene. With its unrivaled service and sophisticated ambiance, our hotel will be home to the finest Club Lounge in Auckland. We are seeking a passionate and dynamic Assistant Club Lounge Manager to be a crucial part of our pre-opening team, ensuring our Club Lounge becomes the epitome of elegance and excellence for our esteemed guests.

As the Assistant Club Lounge Manager, you will play a vital role in the pre-opening phase and the ongoing success of our exclusive Club Lounge. You will assist in overseeing daily operations, delivering exceptional guest experiences and leading a dedicated team to uphold the highest standards of luxury and service.

Explore your journey ahead

  • Assist in the development and implementation of Club Lounge pre-opening plans
  • Ensure exceptional guest service is consistently delivered, exceeding guest expectations
  • Support the recruitment, training, and development of Club Lounge Team Members
  • Maintain high standards of cleanliness, organisation, and ambiance within the Lounge
  • Manage guest inquiries, feedback, and special requests with professionalism and efficiency
  • Collaborate with other departments to enhance guest experiences and operational efficiency
  • Monitor inventory, manage budgets, and maintain accurate records of lounge activities

What we need from you

  • Proven experience in a luxury hotel environment, preferably in a similar role
  • Exceptional leadership, organisational and communication skills
  • Strong attention to detail and a passion for delivering outstanding guest experiences
  • Ability to thrive in a fast-paced, dynamic environment
  • Flexible schedule with the ability to work evenings, weekends and holidays as needed
  • Professional demeanor and impeccable personal presentation

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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