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Support Specialist

4 months ago

Manukau, Auckland, New Zealand Contact Energy Full time

Company Description Ko wai mātou | About us***
_Awhi (Ah-Fee)__ - to support, embrace, surround._


The main goal of AwhiTech is to support you and the technology you use, when and where you need it.


One of our team is taking some time away to support their family, so we're looking for someone to step in and pick up where the great work she has done, providing outstanding people experiences and the highest levels of service quality to our Contact kaimahi (employees).


Working mostly on the phones, your regular hours will be between
7am and
6pm, Monday to Friday, with rostered on-call support outside these hours.

Reporting to the Delivery Lead, you'll be given the tools, opportunities and support to:

  • Provide technical support, guidance, documentation and training where needed to enable our people to get the maximum value from ICT,
  • Work with project teams to diagnose and resolve defects to facilitate successful transition of projects into the operating environment, and
  • Contribute to the overall improvement of operational processes and people experience of our services.

Qualifications

Outcome-focused, proactive and a problem solver by nature, you're an awesome communicator who'll bring a level of service that keeps people highly motivated and singing the praises of AwhiTech.

You have a strong customer first mindset, continuous improvement focus, and genuine passion for the delivery of IT service excellence.


Technically, you'll need to be able to demonstrate solid IT skills with Windows 10, Active Directory and M365, and will need to have had previous experience working within a fast-paced customer-facing team.


Above all, you're a team player, someone who takes great pride in their mahi (work) and helps make work a fun place to be.


Additional Information
Although this is a parental leave cover of 6 months, Contact is not a place you'll stagnate.

We are growing and offer superb learning and development opportunities along with a bunch of other perks like free health insurance cover, better-than-your-average leave, access to Contact Shares, a 'Good to be Home' annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, discounts on Contact Energy products_, _and more.