Technical Support Engineer

2 weeks ago

Hamilton, Waikato, New Zealand Gallagher Group Full time

About Gallagher
Our purpose at Gallagher is 'Protect what matters most' and we live it every day.

Not only does our technology protect some of the world's highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families.

With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 130 countries, we provide our employees unrivalled globally focused career pathways.

Our culture is entrepreneurial in spirit, complex, challenging and ever changing.

We have a strong focus on keeping up to date with technology and industry trends through mentoring, regular knowledge sharing seminars, conferences, and by working alongside customers who encourage us to push the boundaries every day.


Join the Team
We have an exciting opportunity for people to join our Security department's Hamilton-based Technical Support Team. The focus is all about delivering state of the art security platforms that add real business value.

Our Security department is committed to protecting people and high consequence assets across the finance, education, entertainment, health, defence, corrections and airport industries.


As a global support team, we provide support across all time zones, so you'll need to be comfortable working across various shifts covering between 6am pm NZT.

You'll work with an amazing professional and supportive team in an innovative company with a great family culture.

What you'll need to succeed

  • Technical experience working in professional services, as a technician, or field engineer within the security, information systems, or related industries
  • Working knowledge of Physical Access Control Systems (Gallagher, SoftwareHouse, Lenel or other enterprise level systems), cabling, networks, and related peripheral devices such as locks, power supplies, and sensors
  • At least 3 years prior experience in a Security/IT related industry
  • Prior experience in a help deskbased support environment
  • Experience working well in a team environment
  • Delivers outstanding customer service
  • Working knowledge of virtual environments (VMWare / vSphere)

Why Gallagher?
We work in a highly collaborative environment and believe in everyone having a voice.

We have a strong focus on keeping up to date with technology and industry trends through mentoring, regular knowledge sharing seminars, conferences, and working alongside customers who encourage us to push the boundaries every day.


  • Competitive salary and bonus opportunities
  • On the Job Training
  • Free onsite parking and subsidised café
  • Discounts at medical and fitness providers, free flu jab
  • Childcare center discounts
  • Access to our community giving programme, enabling you to do some volunteer work, ask Gallagher to donate to an organisation you're involved in, or take part in a corporate challenge
  • Discounts at some of New Zealand's favourite stores


If you want to join a family-oriented environment, described by one of our software team leaders as one where "your point of view is respected and listened to and you can really have an impact" then come and talk to us.

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