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Supervisor

4 months ago

Manukau, Auckland, New Zealand DNMR Trading Limited Full time

Summary
The Supervisor / Manager of a Chipmunks Playland is a positive, proactive, multi-tasking extraordinaire.

Responsible for the day to day operations of the business; the supervisor / manager plays a hands on role to ensure that our customers have a brilliant time in our centre, our staff are working effectively in a positive environment whilst also working closely with the franchisee to maintain a profitable and well run operation.

Experience in a leadership position is a plus but not a must, as long as you are reliable and willing to learn.


Essential Duties and Responsibilities:
( other duties may be assigned)

Managing a Fantastic Team

  • Manage day to day responsibilities of full time, part time and casual Team Members.
  • Assist the Franchise Owner to recruit and hire new Team Members.
  • Conduct interviews with applicants and complete required documentation.
  • Complete full induction of new Team Members according to franchise guide lines and documentation.
  • Control staffing budgets.
  • Manage weekly and long range forecast rosters when required.
  • Assist with the planning and preparation of work schedules and assign Team Members to specific duties and tasks completed on a daily basis.
  • Supervise Team Members engaged in the various roles as outlined in the 'Team
  • Member' Job Description (Form 201) and is able to perform these tasks themselves, as needed.
  • Ensure compliance of Team Members with established security, sales, safety and staffing procedures and practices.
  • Lead Team Member meetings on a regular basis.
  • Schedule and follow through with training for Team Members.
  • Monitor the personal presentation and attitudes of Team Members.

Form 202:
Supervisor / Manager Job Description (08/20) | Commercial in Confidence | 1

Centre Operations

  • Maintain a high level of customer service standards.
  • Handle customer complaints in a professional manner.
  • Manage escalation of complaints to HQ or Franchise Owner.
  • Deliver a memorable birthday party experience.
  • Ensure café orders are being delivered in an acceptable time to a high quality.
  • Ensure the kitchen is operating efficiently to meet orders.
  • Make sure certain stock supplies, especially food, are received and stored correctly.
  • Delegate and ensure the housekeeping duties are shared fairly i.e. cleaning amenities, vacuuming floors, keeping stock rooms tidy etc.
  • Know how to use all aspects of the POS system and to train and retrain new and existing Team Members.
  • Input orders from suppliers in the retail system and price merchandise.
  • Know and ensure that the opening and closing procedures of the centre are implemented daily.
  • Encourage and maintain a high standard of cleanliness, services and vision for Chipmunks.
  • Complete all daily and weekly cleaning and operational procedures.
  • Manage party schedules and ensure party hosts are well prepared.

Bookkeeping and Budgets

  • Count money from tills and reconcile daily provide the Franchise Owner with information on variation.
  • Deposit money into the safe.
  • Complete all daily, weekly and monthly reports.
  • Control use of expenses i.e. phones, electricity, office supplies etc.
  • Complete banking procedures.

Marketing

  • Communicate with HQ, share ideas and provide feedback on promotions.
  • Inform Team Members of upcoming promotions and prepare displays, staff rosters etc. to cater for the promotion.
  • Supervise the rotation of merchandise and food displays and menus.

Salary:
Up to $27.00 per hour

Expected hours: 37.5 per week

Benefits:

  • Employee discount
  • Free drinks
  • Free food

Schedule:

  • Day shift