Operations Area Manager

2 weeks ago

Auckland, Auckland, New Zealand Secure Parking Full time

Energetic:You can tackle any situation with enthusiasm and determination.

Enthusiastic:You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.

Empathetic:You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients and staff members.

Secure Parking is the largest commercial car park operator in Australia and operates over 550 car parks across Australia, New Zealand and we're looking for someone to ensure that we provide exceptional service to our customers by ensuring that our sites meet our strict standards for presentation and cleanliness.

This is a hands-on role, managing the day-to-day operations of our car parks where you are required to be out at our sites every day ensuring our site standards are met as well as ensuring that our Customer Service Officers are providing the highest level of service to our customers.

Responsibilities:

Customer Service

  • Ensure that all staff are providing the highest level of proactive customer service to all customers
  • Ensure staff are well-presented and wearing their uniforms in accordance with our guidelines
  • Manage all customer service enquiries, complaints, incident reports and claims in an efficient and timely manner

Before you apply, are you:

Energetic:You can tackle any situation with enthusiasm and determination.

Enthusiastic:You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.

Empathetic:You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients and staff members.

Secure Parking is the largest commercial car park operator in Australia and operates over 550 car parks across Australia, New Zealand and we're looking for someone to ensure that we provide exceptional service to our customers by ensuring that our sites meet our strict standards for presentation and cleanliness.

This is a hands-on role, managing the day-to-day operations of our car parks where you are required to be out at our sites every day ensuring our site standards are met as well as ensuring that our Customer Service Officers are providing the highest level of service to our customers.

Responsibilities:

Customer Service

  • Ensure that all staff are providing the highest level of proactive customer service to all customers
  • Ensure staff are well-presented and wearing their uniforms in accordance with our guidelines
  • Manage all customer service enquiries, complaints, incident reports and claims in an efficient and timely manner
Property Operations
  • Ensure presentation standards, including cleaning, painting, signage, lighting, etc are met
  • Actively manage the schedule for repairs or maintenance in order to maintain those standards as required
  • Patrol sites on a daily basis to audit site standards
  • Monitor adherence to all financial transaction policies and procedures (including cash handling, permanent passes, credit vouchers, validations advantage parker etc.).
Staff Management and Development
  • Supervise and evaluate staff, enforce presentation standards, assist with recruitment, conduct performance reviews, performance management and resolve issues.
  • Submit roster requirements for allocated car parks to ensure business demands are met within budgetary guidelines.
  • Implement and monitor Human Resources policies and procedures, including Standard Operating Procedures (SOPs).
  • Implement staff development initiatives including the CSO induction and on and off the job training (where directed).
  • Deliver Toolbox training each month as outlined in the WHS plan

Skills and Qualifications

  • Demonstrated ability to effectively lead, motivate and manage a team of staff at the operations level, preferably in a retail or service industry
  • Demonstrated ability to provide consistent, high quality management input into the business on a daily basis
  • Demonstrated achievement of a strong customer focus culture amongst supervised staff
  • Demonstrated effective communication skills
  • Demonstrated ability to identify and resolve operational issues
  • Demonstrated knowledge and application of legislative standards for OH&S and Industrial Relations.
  • Demonstrated ability to work to deadlines and under pressure
  • Ability to contribute to the efficiency and profitability of the business
  • Competency in Microsoft Office
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