North Island Operations Manager

2 weeks ago

Auckland, Auckland, New Zealand Avis Budget Group International Full time

Following an internal promotion, we are recruiting for a North Island Operations Manager who will lead and develop our significant operations across the North Island.

The role reports to the General Manager of Operations for New Zealand.

Based in Auckland, you will have 7 direct reports and responsibility for sales targets, people, fleet and all operational requirements to ensure our teams can execute against plans and objectives.

Building strong teams and robust processes is a big part of our strategic plan and an integral part of this important role.

You will be supported by Area, Fleet, Sales and Admin Managers to ensure our 3 brands – Avis, Budget and Apex Car Rentals are well represented and will continue to meet market-share and financial profitability across the island.

Responsibilities include but are not limited to:

Customer Experience and Sales

  • Ensure our customer service is industry leading and highly responsive.
  • Regularly monitor NPS and coach to eliminate service gaps.
  • Promote a sales culture and ensure training is carried out across the network to ensure we have focussed and engaged front office teams.

Business Development

  • Contribute to the annual business plan, execute and continually measure your location's performances and provide support when remediation is required.
  • Proactively seek improvement in service standards and operational processes, upskill teams.
  • Action and monitor reports and financial / strategic plans.
  • Ensure quality assurance standards are met or exceeded.

Team Management

  • Work with Area and Location managers to enhance employee engagement.
  • Continually identify and grow talent within the workplace.
  • Ensure optimal levels of staffing.
  • Maintain a culture of service excellence.
  • Lead the team to accomplish organisational goals in line with the business strategy.
  • Manage and control costs relevant to the operations in accordance with the budget.
  • Lead and drive Avis Budget Group Vision & Values.

People Management

  • Coach and empower managers and employees to enhance capability and grow talent.
  • Lead and drive the roll-out of strategies to increase employee engagement and an enhanced team culture.
  • Monitor to ensure location and staff compliance with company policies including Occupational Health and Safety, Equal Employment Opportunity, Bullying, Harassment and Discrimination and Employment Relations.

Work Health and Safety

  • Leading by example, enhancing, and promoting health, safety, and the environment at every opportunity
  • Ensure that workplace Health, Safety and Environment plans, policies and procedures are implemented and maintained within the workplace.
  • Participate in incident investigations and Health and Safety Committee meetings and activities as required.

What's In it for You?

  • Competitive salary, strong incentive, company vehicle and fuel card, additional superannuation scheme (on top of) Kiwi Saver, Life Insurance and generous maternity/paternity leave benefits.
  • Leadership position with exciting and challenging opportunities and pace.
  • Global organisation with genuine opportunities for progression, local and international.
  • Represent leading brands within NZ travel, tourism and automotive industries.
  • Join a knowledgeable, passionate team with a wealth of experience.
  • Positive company culture where we celebrate diversity & inclusion.
  • Discounts within Avis Budget Group and our partners.
  • Wellbeing programmes.

What we are looking for:

Previous experience leading and inspiring a team in a similar role and/or environment (car rental industry experience being advantageous) with great interpersonal skills required.

Experience in leadership coaching and conflict resolution will be prerequisite, while commercial acumen and a proven ability to maximise sales and location performance, whilst minimising business cost, will be essential.

Experience managing multiple tasks across multiple sites, with a high level of attention to detail and the problem-solving skills to achieve strategic goals, will also be needed.

If you have the above experience and expertise and have a commitment to providing exceptional service to customers, knowledge of Workplace Health and Safety legislation and a comprehensive knowledge of Microsoft Office including Excel, Outlook and Word then we want to hear from you.

If this sounds like the opportunity you have been waiting for, and you are ready to step up into an exciting journey that will include innovative transformation, then don't delay in making your application today

About Us

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Avis Budget Group is a trusted brand with strong customer loyalty, commitment to true convenience and exceptional service with a human touch. We embrace innovation and encourage our employees to pl contribute to global new ways of thinking. Our global team has the unique opportunity to shape the way we move from place to place and creating smart ways of applying technology. We reward achievements, provide opportunities to develop and encourage innovation.

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