Senior Travel Specialist

2 weeks ago

Auckland, Auckland, New Zealand TAG Group Full time

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world – to set the example of how touring and travel should be done.The belief thattravelis one of the mostemotiveexperiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.

The Why

At TAG, our company values matter. We appreciate our staff working as a Team, having Ambition and being Genuine.

You will have a passion for the job you do, as well as a drive to want to do better – in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack

The What

As a Senior Travel Specialist you will have a diverse and varied role. Here are just some of the things you'll be getting involved with:

  • Independently manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs. Analyze all inquiries and requests received from clients and provide expert advice on the best options to offer
  • Formulate complex, logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met
  • Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation
  • Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations, ensuring client and booking files are maintained in relevant systems
  • Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service. Mitigate any financial loss through individual and avoidable error
  • Operate in accordance with client service level agreements (SLAs) and TAG policies and standards
  • Action all required company tasks and client or supplier processes in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
  • Process complex reissues and pricing records accurately and manage Quality Control (QC) procedures and tasks
  • Manage and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin
  • Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability
  • Process administrative tasks including accounting queries from both the client and Finance department through to final reconciliation
  • Assess client credit levels, if applicable, and work in conjunction with the Finance department to ensure payments are received
  • Complete all TAG systems and respond to all communications proactively, promptly, efficiently and accurately
  • Ensure all PNRs Galileo are correct and fully completed
  • Log all client and supplier favors accordingly
  • Adhere to PCI regulations in accordance with Company policy
The How

To be successful at TAG is as much about mindset and attitude as it is about skill-set and qualifications. We're a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements 'outside of office hours' to manage time zones and other work commitments.
As aSenior Travel Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

  • BS or BA degree (preferred)
  • In lieu of education, equivalent combination of education and directly related experience (preferred)
  • 4+ years of relevant travel consulting experience within a travel agency, managing high demand clientele
  • Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues
  • GDS experience (Travelport preferred)
  • Versed in booking flights, hotels and good understanding of published airfares
  • Experience handling VIP, touring, film, theatre, production or media clients, and/or group travel
  • Ability to work independently and within a team environment
  • Proactive and self-starter
  • Excellent customer service sand negotiation skills
  • Problem-solving and multi-tasking skills with ability to prioritize, meet deadlines and think outside of the box
  • Excellent verbal and written communication skills, with a strong focus on attention to detail
  • Excellent time management and prioritisation skills
  • Resilient, Versatile, and flexible, with a willingness to work within a constant, high pressured, changing environment
  • Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue
  • Strong knowledge of Microsoft Suite
The Where and When

This is a contract role with full-time hours, based in New Zealand. The role can be remote working or based in our partner offices in Auckland, with occasional visits to Australian offices.

You will report into the Entertainment Team Lead, who is based in Melbourne, Australia. There are other regional agent teams based in Singapore, UK & US that you may work closely with too.

The Important Bit

As passionate as you may be about changing the face of travel, let's be honest – you're not doing this for free. So, here's our promise to you:

  • Competitive remuneration

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV to - .

And before you press send, please make sure you're eligible to work in New Zealand

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