Front Staff
2 weeks ago
JOB TITLE Front Staff
MAIN TASKS:
- Direct, Oversee, and manage daily operations
- Determine the work required and allocate duties to the staff members
- Prepare rosters and maintain shift reports
- Ensure correct staffing numbers are maintained to complete the job/absence coordination
- Suggest changes to operating standards to improve the efficiency of work
- Maintain a high level of guest satisfaction by overseeing the whole front office activities.
- Increase occupancy and profitability and promoting restaurant services and amenities through up selling strategies
- Proactive management of customer feedback and complaints ensuring positive resolutions for the guest
- Receive and process payments
- Check if brewing equipment operates properly and report any maintenance needs
- Prepare and serve a variety of coffee/tea
- Responsible for health and safety procedures in the restaurant
Other Duties
Required qualities
- Professional approach
- Ability to work under pressure
- Organizational and time management skills
- Excellent attention to detail
Desired Competencies
- Analytical thinking
- Initiative
- Business awareness
- Tenacity
- Strategic thinking
- Positive approach to change
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