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Level 3 Infrastructure Support Engineer
3 months ago
Work type: Full Time
Location: CBD, Inner West & Eastern Suburbs
Reference ID:
Generous six-figure base salary
- Young, vibrant, and switched-on team
- Wynyard CBD Location - Close to transport
Embark on an Exciting New Journey
At West Technology, we've teamed up with a well-established Australian MSP that prides itself on its close relationship with its clients. Led by a supportive leadership team, on offer is a thrilling opportunity that's tailor-made for the right individual.
In this immensely gratifying role, you'll support a diverse portfolio of clients spanning various industries using cutting-edge IT infrastructure technologies
Your Path to Success
The company's growth has paved the way for a new Level 3 Infrastructure Support Engineer position. This pivotal role will place you at the heart of the switched-on support team, collaborating closely with two dynamic Directors who are dedicated to nurturing future leaders as the enterprise continues to flourish.
This position isn't just a job – it's a chance to immerse yourself and seize the opportunity to work with the latest technologies and gain new certifications and training.
What You'll Bring to the Table
Your prowess as a communicator will be the driving force behind your success. Embrace a proactive and captivating approach while embodying a customer-centric work ethos that sets you apart.
We're seeking candidates who are Australian Permanent residents or Australian Citizens for this permanent role.
Key Responsibilities Include:
•Forging and cultivating strong customer relationships.
•Spearheading client projects, from system implementations to migrations and equipment upgrades.
•Offering expert guidance to the service desk team, including handling issue escalations.
•Resolving complex issues by pinpointing root causes and implementing effective solutions.
•Nurturing partnerships with third-party vendors and solution providers.
Your Background
The ideal applicant will be a true 'techie' with proven Aussie MSP experience who thrives when facing complex issues and has a passion for the latest and greatest technologies.
Other attributes include:
•Relevant IT qualification or comparable certification (Microsoft, VMware, Cisco, etc)
•5+ years of experience in a highly technical MSP environment.
•Strong troubleshooting and problem-solving skills via telephone and face-to-face interaction
•Proven hands-on technical skills with Windows Server and Windows Desktop systems including Active Directory, group policy, DNS, and replication.
•Solid experience with O365, Azure, Veeam, VMware and/or Hyper-V technologies.
•Strong understanding of configuring and supporting firewalls, network switches and wireless access points.
Unlocking Your Potential
This company will invest in your growth. You'll enjoy employer-sponsored certifications and training, paving the way for advancement. The internal culture is vibrant and welcoming, fostering a friendly and social atmosphere. Based in the heart of Wynyard, our location is conveniently connected to buses and trains.
This role promises versatility and excitement, ensuring that no two days are alike.
Ready to Embark?
If this opportunity speaks to you, take the first step by applying online via the link below. To dive deeper into this exciting venture, reach out to Henry Brosius at or call
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