Hotel Service Manager

1 week ago


Christchurch, Canterbury, New Zealand Fei Yang Trade Limited Ta Hotel 115 Full time
Managing the overall operations of the Hotel 115

MAIN TASKS:

  • Maintain a high level of guest satisfaction during check-in and check-out and ensuring guests needs are met during their stay.
  • Responsible for handling booking enquiries answering emails and phone calls and making sure the hotel PMS system is updated with special emphasis on yielding and rates.
  • Increase occupancy and profitability and promoting hotel services and amenities through up-selling strategies.
  • Proactive management of customer feedback and complaints ensuring positive resolutions for the guest.
  • Communicate and coordinate with housekeeping team to ensure rooms are ready and available for check-in guests.
  • Monitoring staff performance to ensure they are meeting standards of quality service and customer satisfaction.
  • Conducting audits to ensure that all aspects of the hotel are in compliance with legal requirements.
  • Assisting in the development and implementation of budgets for departments within the hotel.
  • Overseeing the day-to-day operations of the hotel to ensure smooth operation of all departments.
  • Reviewing guest feedback and making recommendations to management regarding any issues or concerns
The applicant must hold 3 years of relevant work experience or relevant qualification
The applicant must be a NZ resident/citizen or hold valid work rights
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