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Customer Service Representative

4 months ago

Auckland CBD, New Zealand Sitel New Zealand Full time

The Customer Service Representative (CSR) handles incoming calls from our clients' employees, answering their questions and solving issues relating to their self-service transactions, policy and portal navigation, report generation and basic employee data questions, as well as other human resource related services.


Additionally, the CSR will spend time working through various Human Resource issues such as recruiting, compensation (salary administration), system accesses, reporting and exit interviews.

The CSR will receive back-to-back calls with little or no time between calls. The CSR must use active listening, probing, play-back, and style-matching skills to evaluate the customer's needs.

The CSR navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer.

For lengthy or complex questions, the CSR researches the information and calls the customer back as required.

Research can involve a number of resources, such as asking other CSRs, using online databases, reviewing documentations or asking other knowledgeable experts.


雇用形態:
Permanent

給与:
$21.70 (時給) 以上

勤務時間:

  • Rotating roster