IT Helpdesk Technician

2 weeks ago

Hamilton, Waikato, New Zealand Tonkin + Taylor Full time

Mō tō mātou āhuatanga | Who we are


Tonkin + Taylor is New Zealand's leading engineering and environmental consultancy, renowned for our technical excellence in solving complex challenges.

We are proudly a New Zealand, employee-owned company and our collective mission is to create and sustain a better world.

At T+T, we strongly believe that it's our people that keep our clients coming back.

Our people are known for being 'humble high-achievers': delivering award-winning solutions, working collaboratively, and delivering exceptional outcomes for our clients.

They are our greatest asset, and we invest in their development, well-being, and career aspirations.

Kei te hiahia mātou ki ōu pūkenga | We want your skills
We have an opportunity to join our IT Helpdesk team full time in Hamilton.


If you have great communication skills and enjoy working in a collaborative environment, we're keen to get you working alongside our fun and supportive team where you will be given in-house training on the job.

You'll be a key part of our Technology team; working with down to earth experts and developing your own expertise is just a regular day at the T+T IT Helpdesk.


Nā tōu rourou | What you'll bring

  • 13 years' experience in a similar role in an enterprise environment.
  • Experience in Microsoft Teams, SharePoint and all flavours of mobile devices are highly valued.
  • Problem solving our Helpdesk queries come in many forms; you'll need to prioritize your workload, use your initiative, and lean on various information sources including collaborating with the wider Technology team.
  • Ability to work independently our Helpdesk team are spread around our NZ + Australian offices with this being the only Technology role in Hamilton. You'll have constant contact and support from your IT colleagues but will need to be able to balance the onsite support tasks with those of the wider company.
  • Upgrades you'll be deploying Windows on new computers and upgrading existing computers.
  • Repairs and fixes You'll be proficiently troubleshooting hardware including workstations, laptops, meeting room equipment and printers, as well as installing and supporting a wide range of software products.
  • Experience in Microsoft Teams, SharePoint and all flavours of mobile devices are highly valued.
  • Flexibility You may occasionally need to work out of core hours (either in the office or remotely).

Ngā Hua | Our benefits

  • Exposure to a variety of professional experts and projects; T+T are involved in a number of largescale alliance projects, as well as smaller community focused projects
  • A highly supportive team environment where you are encouraged to pave your own career path that caters to your own personal pathway
  • Professional memberships and continued education support
  • A flexible working culture and formal flexible working arrangements including the ability to purchase extra leave
  • Internal training programs
  • Mentoring programs
- $500 annual wellbeing allowance and wellbeing programme

  • A very active social club
  • Free fruit baskets and morning teas (we love morning teas at T+T)
  • Additional parental leave, salary topup and a back to work coaching programme (as per policy)
  • State of the art, modern and contemporary offices


We embrace flexible working at T+T and aim to work in a way that serves the needs of our people, clients and communities.

Our flexible working culture enables us to work flexibly to create better work and life experiences. We welcome applicants who wish to work part-time or flexible hours.

Toroa tā mātou pae tukutuku mō ētehi atu kōrero | For more information, check out our website

_ 'Everyone Matters' is one of our three core values at T+T, and we are committed to attracting and retaining a diverse workforce who foster inclusion, participation, and equal opportunity._

_ We are proud to be an Immigration New Zealand Accredited Employer, a member of Diversity Works, and Partners of TupuToa and Pūhoro STEMM Academy. We particularly encourage speakers of __Te Reo Māori _
_or Pacific languages to apply._
**_ T+T are proud to be part of the Rainbow Tick Whānau and welcome applicants from rainbow communities._

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