Customer Service Rep

2 weeks ago

Hamilton, Waikato, New Zealand Oji Fibre Solutions Full time
Customer Services Representative

Speciality Boards, Hamilton


OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country.

Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce, industrial and grocery sectors.

This role is based at our Specialty Boards plant in Frankton, Hamilton. The business supplies short run and specialty packaging to customers locally, nationally and internationally.

We have an exciting opportunity to join our busy team based at our Oji Fibre site in Frankton, Hamilton.

If you enjoy a varied role where you are in constant contact with our clients, then this role could be for you.

You must be a problem-solver, able to juggle multiple tasks, whilst delivering superior customer service, all while remaining calm under pressure.

This is a fast paced, solution focussed manufacturing environment where each call and each day will be different.

Responsibilities include:

  • Customer Service support for a range of accounts, small to key.
  • Liaising with clients from initial ordering stage through to delivery of the product.
  • Supporting the Sales team and creating new packs for clients
  • Handling varied inbound customer enquiries
  • Coordination of Artwork setup for the manufacturing process
  • Data entry of new customer orders


 Maintaining customer database
  • Kiwiplan
  • Control of customer stock lines including stock levels and reordering.
  • Assistance around the entry and reconciliation of internal invoices.
  • Liaison between customers, planning and logistics around export order placement.
  • Reporting

Ideal attributes and skills:

  • Previous Customer Service/Sales Support experience from Packaging, Manufacturing, Printing or FMCG environment is a must
  • Excellent verbal and written communication skills
  • Attention to detail with good levels of numeracy and accurate data entry
  • Strong computer skills: Word, Excel and Outlook
On offer is a competitive remuneration and staff benefits package.

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