National Tenancy Operations Manager Auckland

2 weeks ago


Palmerston North, Manawatu-Wanganui, New Zealand Emerge Aotearoa Full time

He kōrero mō mātou | About Us


Emerge Aotearoa is a committed Tangata Tiriti organisation and a national provider of mental health, addiction, disability, correction services, well-being, and housing services.

We're a not-for-profit organisation employing 1300 kaimahi and providing services across New Zealand. The core values of the organisation are based on Māori concepts Whakawhanaunga, Manaakitanga, Ako and Whakamana.

He kōrero mō te tūranga | The Role


Emerge Aotearoa's tenancy team works to support better outcomes by providing housing that contributes to greater equity and to the well-being of whanau.


A key focus of the role is to improve the quality of the service we provide in line with our organisation's values.

This includes increasing the effectiveness of the way that we carry out our work, creating efficiencies, and ensuring we continue to focus on the organisation's strategic pou.

We are a fast-growing team with passionate, committed staff.

This role would suit an experienced people leader that also has some management expertise in the community housing or tenancy/property sector.

The team currently includes 5 tenancy team leaders, with a total of 40 tenancy managers in the team.

He kōrero mōu | About You
To be successful in this role, you should bring along the following:

  • At least 3 years of proven experience in community housing or property sector
  • At least 5 years of proven management and leadership experience with multiple staff and stakeholders
  • Proven experience in managing Human Resource issues
  • Ability to work to tight deadlines and multitask
  • Intermediate computer skills
  • The ability to build customer relationships and deliver customercentric solutions
  • The ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
  • Planning and prioritizing skills to meet commitments aligned with organisational goals
  • Operating effectively, even when things are not certain or the way forward is not clear
  • A full New Zealand Driver's License

Ko tā mātou mahi | We offer

  • Opportunity for professional development and growth within a national organisation
  • Additional paid leave allowances 3 wellbeing days, study leave, and cultural leave
  • Wellbeing subsidies and access to the use of our other services such as counselling, budgeting, and mental health workshops just to name a few
  • Reference #
  • 3213 Posted on
  • 11 Apr 202 Closes on
  • 10 May :00
  • Location(s)
  • Whanganui, North Island, Northland, Auckland, Hamilton, Waikato / Bay of Plenty, North Auckland, Eastern Bay of Plenty, West Auckland, Rotorua, Central Auckland, Whakatane, East Auckland, Tauranga, South Auckland, Gisborne, Napier, Hastings, Palmerston North, Wairarapa, Wellington, Porirua and Kapiti Coast, Hutt Valley, Rest of Wellington, South Island, Nelson, Blenheim, Christchurch, West Coast, Timaru, Dunedin, Wanaka, Invercargill
  • Expertise
  • Management, Administration Manager, Director, District Manager, General Manager, Regional Manager, Service Manager, Team Leader
  • Job level(s)
  • Management
  • Work type(s)
  • Permanent fulltime


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