Leader - Customer, Outreach & Insights

2 weeks ago

Wellington, Wellington, New Zealand Land Information NZ Full time
Be part of shaping the future of outreach and insights for Toitū Te Whenua and lead a talented and engaged team

  • Could be based in Wellington, Christchurch or Hamilton
  • Flexible working, some in the office and some from home
Kōrero mō te tūranga - About the role

You'll join our fun, tight-knit Customer Engagement team as we embark on our journey to reshape the way we connect with our partners, stakeholders and customers, and deliver enabling services to the organisation.

Your portfolio, Outreach and Insights, has four high-performing and talented direct reports, who can't wait for their leader to join the team.

This is a senior role, so you really need to know your trade.

You will own the brand and identity for Toitū Te Whenua, ensuring we are information enabled, and evidence-led in our decision making, feeding critical customer insights into the business that help inform service design and the experiences customers have in working with us.

You'll be a seasoned marketer, understanding the full range of channels available to us, and use research to ensure we are connecting with our customers in they way they want us to, upholding Toitū Te Whenua's reputation for delivering exceptional services and having genuine impact in our communities.

We are going through an exciting period of change across Toitū Te Whenua, with so much opportunity and support for you to bring your creativity and carve your path that sees us achieve our strategic intentions.

Your team will not only be the customer insights engine for our group, but across Toitū Te Whenua.
This role could be based in Hamilton, Wellington or Christchurch

He pūkenga tou - Skills & Experience

  • You will have a relevant tertiary qualification
  • Experience in a similar level leader role with proven ability to lead people through change
  • Preferably you will have experience working in government or a notforprofit
  • Experience building capability across an organisation
  • Proven experience in managing delivery and execution of marketing initiatives to inform/support business enhancements
  • Demonstrated experience in project delivery, including management of Iwi, stakeholder and client relationships
  • Thorough understanding of humancentred design and userexperience methodologies
  • Demonstrated collaboration skills and ability to influence internal and external stakeholders to achieve business outcomes.
The expected appointing range for this role is $140,000 to $175,000 based on skills and experience.

Ngā mea e tukuna ana e tātau - What we offer our employees

  • Interesting work which impacts Aotearoa as we care for whenua, moana and arawai
  • Eye & ear care reimbursements
  • Annual Flu Vaccinations
  • Reduced Health Insurance Premiums
  • Diverse groups and networks
  • If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks
  • A minimum of four weeks and three days annual leave
Te Tākinatanga - Our Story

Toitū Te Whenua - Land Information New Zealand plays a vital role in understanding, developing and caring for New Zealand's whenua, moana and arawai (land, sea and waterways).

Whether you're developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference.

Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural and economic considerations.

Now and for future generations.

Our Kia Toipoto Intentions - Public Service Gender, Māori, Pacific and Ethnic Pay Gap Action Plan

Tono mai - How to Apply


At Toitū Te Whenua we design our roles around shared capabilities (rather than focusing on tasks) and so you'll notice our role profiles are broad.

This allows us to be responsive to our customers and to strengthen the connections across our organisation. It also gives us the flexibility to provide wider opportunities to our people, to further their careers. The broad-based role for this position is 'Leader - Level 1'.

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