Intelligence and Insight Specialist
2 weeks ago
- Permanent fulltime role all Inland Revenue locations considered
Te Tari Taake Inland Revenue (IR) plays a critical role in improving the economic and social wellbeing of Aotearoa New Zealand.
We are committed to keeping to the guiding principles of Te Tiriti o Waitangi in our work for and with Māori customers and our employees, their whānau, hapū and iwi - our organisation continues to develop a culture which is customer-centric, intelligence-led, agile, and inclusive.
Enterprise Design and Integrity (ED&I) provides advice, guidance, and direction to ensure our work follows strategic intent, and achieves the outcomes intended.
Te Mana Rangahau is a specific team within the wider Customer Insight team who are passionate about the wellbeing of whānau, hapū, iwi.
The team is committed to gathering the voice of whānau Māori to inform strategic decision-making at Inland Revenue.The team's efforts are focused on the delivery of IR's Māori Research and Evaluation Work Programme by following kaupapa Māori research principles and building and maintaining meaningful connections within Te Ao Māori.
We have trust and integrity - we innovate to make a difference - we value people - we work together.
We're offering great flexibility, support, and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us.
Mō te tūnga - About the roleWe are looking for someone to join our Customer Insight team to undertake Māori research and/or evaluation and deliver insights for the business from the voice of whānau Māori.
In this role you will:
- Work closely with the Domain Principal for Te Mana Rangahau, as well as Customer Insight's Technical and Domain Leads.
- Lead projects that deliver IR's Māori Research and Evaluation Work Programme.
- Deliver customer insights that provide a Māori perspective, and are guided by tikanga Māori based systems, beliefs, and values.
- Ensure rigour around the collection, analysis, interpretation, and reporting of information involving whānau, hapū, iwi.
- Engage and connect across the business to advance the understanding, impact, and action of our insights.
To be successful in this position you will have experience:
- Leading, designing, and delivering kaupapa Māori led research and/or evaluation projects
- Navigating comfortably in and with Te Ao Māori, Tikanga Māori, and Te Reo Māori
- Networking and establishing and maintaining strong connections with internal and external stakeholders particularly with whānau, hapū, iwi
- Delivering insights through using qualitative, quantitative, and mixed research and/or evaluation methods
- Using various communication methods to articulate your views clearly often having to challenge assumptions, the status quo and customer truths
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