Customer Support Agent

2 weeks ago

Christchurch, Canterbury, New Zealand New Zealand Government Full time
Mō te tūnga | About the role
Every day is different in this dynamic customer support role, within the Burnham team.

You will be liaising and assisting across different units and levels of the organisation; effectively and efficiently multi-tasking to achieve a high level of customer satisfaction.

You will provide a range of administration services, including:

  • Frontline customer service for queries in regards to services;
  • Workflow coordination and distribution;
  • Action bookings/requests and processing through online systems; and
  • Administration support to the Service Centre functions.
Ngā pūkenga me ngā wheako | Skills and Experience
We are looking for an experienced customer service professional with a positive attitude and willingness to play their part.

You will also have:

  • Proven interpersonal skills, with an ability to tailor communication as required;
  • A full, clean drivers' licence;
  • Excellent written and oral communication skills;
  • Demonstrated time management and organisational skills;
  • An ability to selfmanage and deliver work to a high standard;
  • Advanced Microsoft Office skills, particularly with Outlook, Word & Excel; and
  • Confidence with SAP would be advantageous.
Mō mātou | About Us

The Defence Shared Services Group (DSSG) is responsible for the effective provision and efficient delivery of shared services to the whole of NZDF.

Our vision and mission is to support strategic outcomes whilst achieving world class shared service excellence. This will be achieved through a forward thinking approach, continuous improvement, flexibility, collaboration and team work.

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.

As a modern, professional military, it is our goal to maintain well-trained, equipped and disciplined armed forces that can react to crisis at short notice.

Nōu te rourou | What's in it for you
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

  • Great benefits for you and your family.
  • Full time ongoing work.
  • Fully funded life cover up to $300,000.
  • Access to holiday accommodation across NZ.
  • Discounts Handbook for selected retail, entertainment and service providers.
  • 5 weeks annual leave per year.
  • Free onsite parking and great nearby amenities.
  • Opportunities for career development.
Me pēhea te tuku tono | How to Apply
To view the Position Description and to Apply, please use the links on this page.

Please note:

  • Applicants will be required to undergo a preemployment drug screening test prior to any offer of employment being made.
Applications close on Sunday 11 June 2023.

Please note:

Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for.

The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Low level Security Clearance
- most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.

  • Customer Service Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand Ventia Pty Limited Full time

    Customer Service Agent: Date: 6 Jul 2023 Location: Christchurch, CAN, NZ, 8052 Company: VentiaOur National Contact Centre in Christchurch are recruiting Customer Service Representatives to join their team supporting key New Zealand contracts providing essential services to the communityWHAT'S IN IT FOR YOU? Busy and fast paced role where no two days are the...

  • Delivery Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand NZ Post Full time

    Are you an early riser? Do you love being in the outdoors and leading a healthy lifestyle? On call opportunity as and when requiredOnce known as the 'Postie', the new world of mail and parcel delivery means that as a Delivery Agent you are the "go to" person for customers on your round, answering questions and resolving or escalating issues. Our Delivery...

  • Delivery Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand NZ Post Full time

    Delivery Agent - Fixed Term, Part time Are you an early riser? Do you love being in the outdoors and leading a healthy lifestyle? 12 months fixed term, 2 days a weekOnce known as the 'Postie', the new world of mail and parcel delivery means that as a Delivery Agent you are the "go to" person for customers on your round, answering questions and resolving or...

  • Delivery Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand Norr 2022 Ltd Full time

    Delivery Agents are key front-line ambassadors for NZ Post and are an integral part of delivering world-class services to our customers.We are looking for a delivery agent to deliver NZ post in Rolleston.As a Delivery Agent, you'll use our sustainablepush biketo provide a world-class service that truly meets the needs of our customers.Duties may include: Be...

  • Customer Support Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand Terra CAT Full time

    Great opportunity for those who delight in delivering an excellent customer experience. This is more than your usual customer service role.Here at Terra Cat, the only thing as important as our employees, are our customers.As a Customer Service Advisor, you will be dealing with a broad range of queries and requests from our customersThis is a 12 month fixed...

  • Customer Support Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleEvery day is different in this dynamic customer support role, within the Burnham team. You will be liaising and assisting across different units and levels of the organisation; effectively and efficiently multi-tasking to achieve a high level of customer satisfaction.You will provide a range of administration services,...

  • Travel Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand Kin Recruitment Full time

    A travel agent's role is to help people plan, choose and arrange their holiday. They will usually work to a budget set out by whoever is planning the holiday. They also offer advice and opinions on where to go and local tourist attractions, events and customs.Job Type: PermanentSalary: $ $300.00 per dayApplication Question(s): Include your age please Make...

  • Airline Customer Service Agents

    2 weeks ago

    Christchurch, Canterbury, New Zealand Swissport (Australia & New Zealand) Full time

    Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. We are committed to delivering safe, high quality services for our clients and their customers across the globe.Swissport Customer Service Agents are responsible for ensuring a positive experience for all...

  • Guest Services Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand BreakFree Cashel Street Full time

    BreakFree Cashel Street is an innovative Christchurch hotel that opened in April 2015.The hotel's philosophy is simple: we believe that great design, intuitive technology and exceptional service should be available at a great price.Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a Guest...

  • Guest Service Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand Peppers Clearwater Full time

    Just 15 minutes out of Christchurch, on the banks of Lake Kaikainui and with the spectacular Southern Alps as a backdrop, lies this resort-style hotel. Having its own championship golf course, trout -filled streams for fly fishing, and superb food and beverage outlet specialising in Canterbury produce makes Peppers Clearwater Resort a popular conference...

  • Guest Service Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand InterContinental Hotels Group Full time

    Hotel Brand: Crowne Plaza Hotels & ResortsLocation: New Zealand, ChristchurchHotel: Christchurch (CHCCS), 764 Colombo Street, 8011Crowne Plaza Christchurch is an IHG hotel located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae...

  • Guest Service Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand AccorHotel Full time

    Company DescriptionHere at Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.Job...

  • Sales Support Coordinator

    2 weeks ago

    Christchurch, Canterbury, New Zealand KiwiRail Full time

    Date: 05-Apr-2023- Location: Christchurch, KiwiRail Ltd, NZ, 8024- Business unit: Transformation- Position status: Permanent- Employment type: Full Time- Level of experience: ExperiencedSales and Administration Support Specialist - Great Journeys New ZealandGreat Journeys of New Zealand is embarking on transformational change on how we offer our unique...

  • Guest Service Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand Crowne Plaza Hotels & Resorts Full time

    About usCrowne Plaza Christchurch is an IHG hotel located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.With a contemporary style and design, we offer hotel accommodation...

  • Customer Care Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand Ventia Full time

    Our National Contact Centre is recruiting Customer Centre Representatives to join their team supporting key New Zealand contracts providing essential services to the communityWHAT'S IN IT FOR YOU? Diverse role where no two days are the same You will get to work with a closeknit, fun team You will have the chance to be crosstrained on other contracts thus...

  • Customer Service Agents

    2 weeks ago

    Christchurch, Canterbury, New Zealand Ventia Full time

    Our National Contact Centre in Christchurch are recruiting Customer Service Representatives to join their team supporting key New Zealand contracts providing essential services to the communityWHAT'S IN IT FOR YOU? Busy and fast paced role where no two days are the same You will get to work with a closeknit, fun team You will have the chance to be...

  • Rental Operations Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand Avis Budget Group Full time

    Full Time, permanent position available- Christchurch based - 150 Kilmore Street- Supportive, friendly, and caring culture- Entry level role with training provided- Big international company with opportunity to move internallyBased at our Christchurch Branch, we have a permanent, full-time position available, working 40 hours per week.We work 7-days a week -...

  • Customer Care Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand Ventia Full time

    ABOUT VENTIAVentia is one of New Zealand's leading infrastructure services companies. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of...

  • Customer Care Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand 2B Connected Full time

    Who we areOur organisation is New Zealand's fastest growing, locally owned, outsourced contact centre based in Riccarton. We offer a broad range of sales, business development, and inbound contact centre services to our diverse client base across New Zealand and Australia.We're proud of what we doWhen you work with us, you join a team who looks for new ways...

  • Guest Service Agent

    2 weeks ago

    Christchurch, Canterbury, New Zealand Accor Apartments & Realty Full time

    Located in the picturesque town of Christchurch in New Zealand, Peppers Clearwater Resort offers a selection of contemporary and comfortable hotel rooms and one, two and three bedroom suites overlooking the clear, shimmering waters of Lake Kaikainui and the perfectly manicured Clearwater Golf Club. In addition, the resort also provides guests with the...