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Customer Service Supervisor

4 months ago

Manukau, Auckland, New Zealand JUCY Full time
Do you have a real passion for great leadership and proven team management in the vehicle rentals, hospitality or tourism industry?


As the supervisor for a dedicated team of customer service representatives in our Auckland Airport location you will support the Rentals Branch Team Leader in overseeing the team and, continuing to build capability and skills of the crew to ensure best practice service standards for vehicle rentals are adhered to and that there is consistency across Branch operations.

Day to day you'll also be responsible for the full vehicle lifecycle ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free amazing JUCY experience


To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills.

Above all, we want someone who is passionate about developing high performing teams to ensure the Branch is the best it can possibly be

We are looking for someone who has:

  • Experience in team leadership within customer service delivery
  • Vehicle rentals product knowledge
  • A desire for a handson leadership role in the tourism or rental vehicle industry
  • Indepth knowledge and understanding of the Tourism industry
  • Proven conflict resolution skills and negotiation skills
  • Ability to establish and maintain supplier & service centre relationships

At JUCY we offer:

  • Opportunity to take your career further in the Tourism industry
  • Amazing company culture, working with people from all over the world
  • Great JUCY perks, such as 5 days free campervan hire and discounts at some of the other iconic NZ brands within the Polar Capital Group
Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day.