Customer Care Consultant

2 weeks ago


Wellington, Wellington, New Zealand Vector NZ Full time
Customer Care Consultant - Fixed Term

  • Fulltime
  • Department: Contact Centre
  • Engagement type: Fixed Term
  • Employee
At HRV we believe everyone should love the feeling of coming home.

In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home.

We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps and Air Conditioning.

Since 2017 we have been part of Vector Limited, so you know you have the backing of one of New Zealand's largest companies.


About the role


Based at our busy office in Wellington, we have an 12-month fixed term opportunity from February 01st st February 2024 in our Contact Centre team.

We offer a friendly and inviting team environment with full training and ongoing support provided.

Our Customer Care Consultants are responsible for maximising sales of HRV whole home solutions.

Roles include being responsible for telephoning prospective customers, finding new leads, setting up quality appointments, and providing support to our customers.


Who we are looking for


If you are dynamic, enthusiastic and enjoying talking to people and willing to jump on the phones, give it a go and get results Then this is the role for you.


You will LOVE working in a team environment and be confident communicating with a diverse range of customers and prospects.

You want to be the best and will strive every day to achieve personally and professionally.

Most importantly, you will know (and believe) the customer is our reason for being

What's on offer


At HRV we are committed to our team of over 200 staff, we're here to develop your skills, create a diverse and respectful workplace and ensure that you succeed with us.


On offer is full time work (Monday to Friday), and the hours are Monday to Thursday from 9.30am-6.30pm, and Friday 9am-5.30pm.

You'll be offered a salary and the opportunity to grow your skills and make a real difference in a supportive, high-performing team.

HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences.

HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.


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