Customer Consultant

2 weeks ago

Wellington, Wellington, New Zealand Powerco Full time

Customer Consultant - Smart Metering

Wellington CBD

About us


At Powerco, we're passionate about doing mahi that keeps over 1.1 million customers connected and enables energy choices as we support Aotearoa on the journey to a low-carbon future.

Our purpose is to connect communities. It's at the heart of everything we do as we serve our customers now and into the future.


Ngā Tikanga - Our Way, is what guides us to achieve our purpose and ensures we're better together, work smarter, proud to be here, and future focused in how we work together with each other, our communities, and industry stakeholders.


About the role


The Powerco Customer Hub is the central point for all customer queries, coordinating customer connection processes, and delivering outstanding customer service at each point to ensure an amazing customer experience.


As a Customer Consultant you'll be working in our customer team who play a key role in promoting the future of gas, coordinating customer works processes, and delivering an amazing customer experience.

This role will have a specific focus on providing customer support to the Smart Meter deployment project and you'll do this by:

  • Arranging, managing and coordinating project work requests from job creation to closure
  • Quality checking documentation and data from our contractors
  • Using systems such as SAP, Salesforce, ArcGIS and CWMS
  • Building strong relationships with contractors, gas billing companies, gasfitters, and internal teams


As part of the project requirements, our team needs to be available for weekday shifts, 6am-10pm, with the occasional Saturday morning.

Let's be honest, no-one likes working Saturdays and late hours so we work flexibly to make it a bit easier.


The Customer Consultant teams do provide support for each other in their different workstreams, so you'll need to feel comfortable with a bit of flexibility to learn other systems and workflows (once you are well established in your role).


Skills & Experience


We're looking for all-round customer experience superstars People who have skills and experience in making sure our customers are looked after.

Natural problem-solvers and quick learners.

Experience in coordinating customer appointments and managing work schedules is an advantage and energy industry experience and a driver's license is a bonus.

If you consider skills like being tech savvy, organised and having great communication skills part of your list of natural talents, we're interested

What's in it for you?

  • Hybrid working environment
  • Great office environment, team culture & social activities
  • Health and Wellness flu vaccinations, access to regular health checks, fruit in the office, work/life balance initiatives


 Healthcare scheme
  • Medical insurance package
  • Awesome central location close to the capital's best cafés, shopping, eats and bars

Applications close:
Sunday 7 May 2023**Video

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