Client Site Manager

2 weeks ago

Hamilton, Waikato, New Zealand Canon Full time

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth.

We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.


We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges.

With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade.

The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you'll find a rewarding culture that values you.

You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.


  • The role is base at our client's site in Hamilton
  • The role is for a full time position
  • The working hours is 40 hours per week, Monday to Friday

About the Role


We are seeking a highly committed and motivated Client Site Manager to be responsible for the day to day operations of a team.

The Client Site Manager will ensure revenue, EBIT, productivity, client, project, and employee engagement targets are achieved through planned management and effective leadership of a customer/s or site.


Main duties

  • Office Service Management and Site Administration
  • Driving site customer service standards
  • Reporting and analysis
  • Client and supplier relationship management
  • Meeting target SLAs and KPIs
  • Adhoc service management including reception
  • Staff management, training, induction, development and recruitment
  • General back office support and admin tasks as required
  • Ensure your site is compliant with Canon and client Health & safety Standards

Key Requirements

  • Previous proven experience in client, supplier and staff management preferred
  • Strong attention to detail, hardworking, reliable and flexible
  • Ability to troubleshoot and problem solve
  • Able to effectively prioritise and multitask and handle interruptions
  • Excellent interpersonal relationship skills
  • Good knowledge of MS packages in particular Microsoft Office and Word
  • Experience in finding opportunities to increase our offering to our clients
  • Knowledge and understanding of the BPO industry would be ideal, but not required
  • You are known for your professionalism and 'getting things done.
LI-MM- We believe in the power of an inclusive & diverse workforce.

We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.

Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity.

_

  • As an equal opportunity employer, all applicants will be considered. _
  • Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work._

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