Head of Operations Hamilton

1 week ago

Hamilton, Waikato, New Zealand Ministry of Business, Innovation & Employment Full time
Date: 28 Jul 2023- Location: Hamilton, NZ, 3204
Discover a career with purpose at MBIE:

  • Leadership opportunity to support New Zealand's Immigration System
  • Lead operations in a complex business environment
  • Join an established, motivated and supportive site leadership team.
  • Permanent full time Hamilton
  • People focused.
  • Appointing Range $132,417 to $160,472

Tēnei tūranga - About the Role:
At Immigration New Zealand (INZ) we are proud of our critical role in both growing and protecting New Zealand.

As the immigration environment has evolved so has our strategy, as we maintain an unwavering focus on being a trusted steward of the immigration system.

The Visa Operations branch is accountable for high quality and timely visa decisions and effective management of visa processing.

As the Head of Operations, you will be responsible for the delivery and leadership of a processing site. This includes visa processing delivery, continuous improvement, process optimisation, capacity/demand management and driving performance of visa product(s).


Ideally you will have experience in leading and managing customer service delivery functions or large-scale processing functions, with a passion for people and a commitment to developing as well as maintaining key networks & stakeholder relationships.


In this role you will:

  • Work closely and provide support to the Operations Director to optimise visa processing delivery and drive performance within the processing site.
  • Support the Operations Director with product development, market forecasting and planning and driving a continuous improvement focus their processing site and product(s)
  • Assist Visa Directors with product leadership as well as influencing product improvements based on customer experience
  • Provide management and people centred leadership for operations
  • Build capability to drive operational performance to meet operational, environmental, strategic and Ministerial demands
MBIE supports a wide range of flexible working arrangements. Talk to us about what might work for both you and us.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required:

  • Experience in management of operations functions and/or business units, in a complex and/or global organisation
  • Experience in developing and maintaining key networks and relationships with stakeholders, agencies, and in being able to navigate through complex political environments to promote the organisation
  • Experience in leading, coaching, and mentoring others to achieve results and personal growth
  • Experience in implementing quality processes and strategies designed to improve productivity and delivery of excellent customer service
  • Bringing a broader perspective and horizon to build business leadership
  • Leading change


To be eligible for this role all applicants must be a New Zealand citizen or hold a New Zealand Permanent resident visa.


Ētahi kōrero mō MBIE - About MBIE:

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.


We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.


People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.


  • Mahi Tahi
  • Better Together


 Māia
  • Bold and brave


 Pae Kahurangi
  • Build our Future
  • Pono Me Te Tika
  • Own It
Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means 'lifting to make successful'.


MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.


E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi.

Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei.

He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui.

E whai tonu ana mātou ki te kōtu

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