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Audi Senior Service Advisor
1 week ago
Newmarket, Full Time, Automotive
Please Quote Reference Number 96577
About Us:
Giltrap Audi is proud to be a part of the Giltrap Group. For more than 60 years the Giltrap Group has been an avid supporter of New Zealand motorsport drivers helping Kiwis fly on the world stage. Founded in 1966 by Sir Colin Giltrap, we are one of New Zealand's largest automotive groups with 18 brands across 20 sites. In addition to the retail division, the Giltrap Group also has vehicle importer, rental car, vehicle finance, and leasing interests.
At Giltrap Audi, we don't just make cars; we craft experiences that resonate with luxury, innovation, and performance. We are now seeking a distinguished and experienced Senior Service Advisor to join our elite team and uphold the high standards of Audi.
Role Overview:
As a Senior Service Advisor at Giltrap Audi, you will be the cornerstone of our customer service operations, ensuring that each client receives a personalised, seamless, and sophisticated service experience. Your role will be to expertly manage service appointments, provide precise service recommendations, and nurture enduring relationships with our esteemed clientele.
What We Offer:
- Sign-on Bonus for the right candidate.
- Financial assistance relocating to Auckland if needed.
- A competitive, premium salary accompanied by performance-based incentives.
- Continuous training and professional development opportunities.
- Giltrap Group "CARE" programme.
- Warmly welcome and assist customers, delivering a bespoke service experience tailored to their individual needs.
- Provide comprehensive and articulate explanations of services and necessary repairs, instilling confidence and trust.
- Prepare and oversee detailed repair orders, including meticulous cost estimates and realistic timelines.
- Collaborate closely with our master technicians to guarantee prompt and superior service delivery.
- Stay abreast of the latest Audi products, services, and technological advancements to provide informed guidance.
- Proactively address and resolve customer concerns, ensuring complete satisfaction and loyalty.
- Conduct follow-up interactions to ascertain customer delight.
- Monitor and achieve service department performance metrics, upholding the excellence synonymous with the Giltrap Audi brand.
- Demonstrated experience as a Service Advisor with Audi, a premium or luxury automotive brand.
- In-depth understanding of automotive systems, diagnostic procedures, and repairs.
- Ability to thrive in a dynamic, high-paced, team-centric environment.
- Exceptional customer service acumen and refined communication skills.
Please submit your application online with your CV and a cover letter detailing your qualifications and experience.
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
What drivers licence do you hold?
Do you have previous Automotive industry experience?
How many years experience do you have as a Service Advisor within the Automotive industry?
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