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Change Lead

4 months ago

Manukau, Auckland, New Zealand Auckland Transport Full time
We're transforming. And we need change experts to help drive positive shifts across our organisation and for our customers.


Our purpose is 'Easy Journeys' and we're a passionate bunch, aiming to make Auckland one of the world's most liveable cities - we're focused on safety, climate and customer priorities.

We want to drive mobility choices, build safer sustainable communities, and support a transport system that helps make Tāmaki Makaurau a better place to be, live, work and play.

We currently have an exciting Change Manager - Customer role and we'd love to hear from you.

You might be wanting to hone your change skills, step up or across, play in a different space - or simply find an organisation with a purpose that matters - and one where you'll have flexibility, and the ability to help shape things for the better each day.


Te Whiwhinga mahi | The opportunity

  • In this role you'll help lead organisational change relating to customer experiences.
  • You'll work as part of the Customer Services team, bringing sharp focus to driving better customer outcomes across Auckland Transport
  • And you'll manage all aspects of the change cycle from planning change, to managing change to implementation with a focus on minimising customer disruption
  • Additionally you'll work as a coach, advisor and guide to help lead successful change initiatives for our people, to be able to deliver to our customers

Ko koe tēnei | About you

So, what are we looking for?

  • Across all roles, we'd love change management experience with knowledge of change management frameworks, methodologies and tools
  • You might be accredited in PROSCI, or bring expertise in other change methodology
  • Or you could have people, HR and or transformation project or programme skills
  • Most importantly, you'll have a growth mindset and the ability to coach and think from an end user perspective
  • We work in waterfall and agile methodologies and we'd love to hear from those with HCD and Lean understanding too
  • What's a given is your ability to work at pace, in a highly ambiguous environment

What's in it for you?

  • In our Change roles you'll have the chance to further extend your behavioural science knowledge, HCD focus and in some instances we provide change management accreditation opportunities
  • AT offers flexible working in these types of roles, outcomes matter more than location or hours. So let us know what flexibility and or hybrid working means for you.
  • We're focused on inclusion, diversity and wellbeing and we have a number of internal 'connect' communities (employee networks) that are helping us understand what's important across our workforce and driving our inclusion and diversity strategy directly.
  • We offer secondments, internal mobility options within AT and with our partners and wider Council whanau you're part of a team that's making our region a better place to be
  • We invest in our people, we provide internal and external training, development and on the job stretch opportunities we have over 1800 people, multiple divisions and there's room to grow and stretch out of your comfort zone and or current career path too
  • In pockets of AT we work in agile methodology, and provide the foundational knowledge or specific Product Owner and or Facilitator training to further complement your skillset

Ko wai mātou | About us


AT is also committed to creating a diverse and inclusive workplace where people come first, we feel safe, respected, valued and supported, regardless of our differences.


In addition, we also offer:
A chance to work on diverse projects unique to NZ

Investment in your professional development and training

Opportunity for greater leadership and accountability

Modern waterfront-based office

Paid parental and partner leave

Study assistance

Health and Wellbeing benefits

Professional memberships