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Front Office Manager

3 months ago


Auckland, Auckland, New Zealand Hospoworld Resourcing - New Zealand Full time

Above Market Salary Package | Excellent Perks & Hotel Benefits

This multi award winning 5* hotel with large banquet and events spaces, restaurant, bars, and high occupancy rate has an exciting opportunity for a Front Office Manager. This is no ordinary position and you don't see opportunities like this every day. Front Office Manager | Auckland

Above Market Salary Package | Excellent Perks & Hotel Benefits

This multi award winning 5* hotel with large banquet and events spaces, restaurant, bars, and high occupancy rate has an exciting opportunity for a Front Office Manager. This is no ordinary position and you don't see opportunities like this every day.

The Role:

Are you looking to work with a business where you can grow your career and be challenged in a new position. Our client is looking for a leader who can provide mentoring and development for the Front Office department including concierge and guest services managing approximately 50 members of the team.

Key Responsibilities:
  • Build a culture focused department delivering the vision and values of the hotel.
  • Foster clear and timely communication with all Front Office colleagues and other stakeholders.
  • Develop strategies and methods in conjunction with the hotel leadership to drive service and productivity improvements, with consideration given to cost minimisation.
  • Manage the department's expenses and present a profit and loss statement monthly.
  • Ensure the departments operate within a budgeted financial framework.
  • Drive the training, implementation and ongoing success of the "Brilliant" loyalty program, plus any other LHG initiatives, in line with company expectations.
  • Ensure Celebrate Success Indicators (CSI) and performance goals are met by the department and key contributors.
  • Monitor and review quality standards for the departments.
  • Coordinate appropriate projects for these departments.
Skills and Experience Necessary:
  • Current Front Office Hotel Management experience is crucial.
  • High level business acumen on financial reporting and P&L management.
  • You come from a large hotel property that has a significant food and beverage operation, conferencing, and health club.
  • Strong communication, time management, planning, and NZ legislation understanding.
  • Confident in managing large groups and guest volume.
  • OPERA expert, and Microsoft office suite of products, plus HOTSOS.
  • Has a full NZ driver's licence and current GM certificate.
Benefits:
  • Above market salary package
  • Great development opportunities
  • On-duty meals provided
  • $5 per day car-parking
  • Complimentary dry cleaning
  • Discounts on dining & accommodation
  • A complimentary nights stay in the hotel
This is an incredibly rare opportunity and whilst our client is wanting to find the 'right' fit for the hotel they are also wanting to run an effective & timely recruitment process, therefore if you are interested please apply today.

Please note you must currently reside in NZ and have valid NZ working rights to be considered for this role.

JOB REFERENCE #3782638

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