![NTT Ltd.](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__398.png?itok=0BS4fsNQ)
Ms Engineer
2 months ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever.By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients.
Their primary objective is to ensure zero missed service level agreement (SLA) conditions.
The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
Radford reference:
Working at NTT
Key Roles and Responsibilities:
- Ensure that assigned infrastructure at the client site is configured, installed, tested and operational as per design.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Assist in analysing, assigning and escalating support calls.
- Investigate third line support calls and identify the root cause of incidents and problems.
- Report, manage and escalate issues to 3rd party vendors if necessary.
- Conduct monthly reviews of incidents and service requests, analyse and recommend improvement plans.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Proactively identify opportunities for work optimisation including opportunities for automation of work
Knowledge, Skills and Attributes:
- Ability to communicate and work across different cultures and social groups
- Ability to accurately plan for activities and projects in advance.
- Ability to work well in a pressurised environment maintaining an optimistic attitude.
- A willingness to work longer hours when necessary.
- Ability to adapt to change
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
- Relevant diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- CCNA certified
- CCNP certified or relevant other certification at this lev
- 5+ years working experience in a similar role.
- Working knowledge of ITIL processes
- Experience working with vendors and 3rd parties
Advantageous Certifications:
- SDWAN (Cisco, Fortinet, HP)
- Cisco CCIE-R/S
- Cisco CCNP / CCIE Data Centre
- Cisco CCNP / CCIE Security
- Cisco CCNP / CCIE Wireless
- Check Point Certified Security Administrator (CCSA)
- Check Point Certified Security Expert (CCSE)
- ITIL certification
What will make you a good fit for the role?
Standard career level descriptor for job level:
- Have wide-ranging experience
- Uses professional concepts and company objectives to solve complex issues in creative ways
- Networks with others outside own area of expertise
- Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results
- May coordinate others' activities
- Typically requires significant related experience with a Bachelor's or equivalent degree
A career at NTT means:
- Being part of a
global pioneer where you gain exposure to our Fortune 500 clients and worldleading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. - Being at the forefront of
cuttingedge technology backed with a 150year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being
your best self in a progressive 'Connected Working' environment that promotes flexibility, connection and wel
We have other current jobs related to this field that you can find below
-
Ms Engineer
2 months ago
Mount Victoria, New Zealand NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Ms Engineer
2 months ago
Mount Victoria, New Zealand NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Ms Engineer L4
2 months ago
Mount Victoria, New Zealand NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Ms Engineer L3
2 months ago
Mount Victoria, New Zealand NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Engineering Design Support Manager
2 months ago
Mount Victoria, New Zealand KiwiRail Full timeReq ID: 11005If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whānau life. **We are looking for an** **Engineering Design Support Manager to join and become part of...
-
Collaboration Managed Services Engineer
2 months ago
Mount Victoria, New Zealand NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Material Planner
2 months ago
Mount Wellington, New Zealand Rocket Lab USA Full time**Rocket Lab** Rocket Lab is a vertically integrated provider of small launch services, satellites, and spacecraft components. Our mission is to open access to space to improve life on Earth. Our team is over 1,500 people strong and we're adding to it every week. Collaboration is at our core - every idea is heard, and everyone makes a difference. Teams are...
-
Service Desk Analyst L2 Contract
2 months ago
Mount Wellington, New Zealand Robert Half Full time**The Company** A leading provider of engineering, maintenance, and construction in NZ and globally, looking for an onsite IT Support Contractor. With operations across NZ and worldwide, and revenue of more than $9 billion globally, this organisation operates as a leader in their industry. The IT team is close knit, down to earth, and friendly with a solid...
-
Laboratory Technician
2 months ago
Mount Maunganui, New Zealand Downer Group Full time**Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here** Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We also offer: - Free access to Marram health care benefits and discounted holiday homes - Discounts for Samsung, Repco, PB Tech, Gym memberships...
-
Production Planner
2 months ago
Mount Wellington, New Zealand Rocket Lab USA Full time**Rocket Lab** Rocket Lab is a vertically integrated provider of small launch services, satellites, and spacecraft components. Our mission is to open access to space to improve life on Earth. Our team is over 1,500 people strong and we're adding to it every week. Collaboration is at our core - every idea is heard, and everyone makes a difference. Teams are...
-
Production Planner
2 months ago
Mount Maunganui, New Zealand International Flavors & Fragrances Full timeTaura Natural Ingredients, is a subsidiary of International Flavours and Fragrances (IFF). As a global leader in functional fruit ingredient manufacture, we inspire, innovate and create ingredients on the latest international trends and desire for more natural, healthy and authentic ingredients to go into everyday foods. Taura Natural Ingredients provide...
-
Designer/estimator
3 months ago
Mount Maunganui, New Zealand Downer Group Full time**Ko te take ka parekareka e koe ki te mahi ki konei | Why you will enjoy working here** Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer: - Competitive remuneration - Flexible working available - Choice of office locations available across the North Island - A good mix of...
-
Operations Manager
2 months ago
Mount Maunganui, New Zealand IXOM Full timeMount Maunganui, NZ, 3116- PermanentSCR Solutions, an IXOM brand based in Mt Maunganui, is New Zealand's leading manufacturer and distributor of AdBlue® diesel exhaust fluid (DEF). AdBlue®/DEF reduces the amount of harmful pollutants released into the atmosphere by diesel engines. The demand for the product continues to grow as more diesel systems convert...