Customer Services Officer Smhs Quality

2 weeks ago


Christchurch, Canterbury, New Zealand Te Whatu Ora - Health New Zealand Waitaha Canterbury Full time

Kia hiwa rā
Do you have an excellent understanding of health care and health related legal codes and legislation? Do you have experience supporting people to raise concerns and achieve resolution?


The role involves receiving and responding to feedback from consumers and their whānau (family) and maintaining systems and processes to effectively manage complaints.

You will use knowledge gained from the consumer experience to identify quality improvement opportunities.

Mō te tūnga - About the Role


The SMHS Quality & Patient Safety Team, based at Hillmorton Hospital, are looking for a Customer Services Coordinator to join the team on a fixed term full-time basis until June 2024.

The team works in partnership with clinicians and leaders to ensure that Specialist Mental Health Services deliver safe, effective and quality care.

This key role ensures that services comply with the Health and Disability Services Consumer - s Rights, Health Information Privacy Code and associated legislation.


In this role, you will be responsible for:

  • Working with clinical teams to ensure complaints and feedback are received, reviewed and responded to in a timely, effective and professional manner
  • Preparing responses to complaints
  • Maintaining systems and processes that monitor complaint and feedback related activities
  • Maintaining positive and effective relationships with key stakeholders
  • Providing advice and guidance to clinical services, in conjunction with the legal team, on issues related to the Privacy Act

Ngā pūkenga me ngā wheako - Skills and Experience

Your skills will include:

  • Knowledge and/or experience of the legal or health sectors (ideally mental health)
  • Be capable of open / supportive communication with a wide range of people, including cultural awareness for people from diverse cultural backgrounds
  • Experience in engaging with people who may be distressed or frustrated
  • Excellent written communication skills with focus on a personcentred approach to communication
  • Excellent administrative, analytical and reporting skills
  • Ability to create and deliver presentations to clinical teams regarding the Code of Rights, complaints process and Privacy Code.


Your top-notch communication and interpersonal skills will enable you to seamlessly and effectively communicate with a wide range of people.

Your conflict resolution skills and commitment to understanding the consumer experience will enable you to support timely, effective resolution of complaints and concerns.

You will have a high level of computer literacy, particularly in the MS Office Suite, and a background working with or an understanding health related legal codes and legislation would be also be highly advantageous.


Mō mātou | About Us

  • Ko ngā tāngata, te mātua mahi_ _Putting people at the heart of all we do _


We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations.

We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our
ā Mātou Uara (Our Value:

-
s):

  • Care and respect for others
  • Manaaki me te whakaute i te tangata.
  • Integrity in all we do
  • Hāpai i ā mātou mahi katoa i runga i te pono.


Responsibility for outcomes
  • Te Takohanga i ngā hua

Ngā
hua | Benefits of working at Te Whatu Ora [Health NZ]


When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey.

We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury

The Future of the Health Industry
**Nau mai, haere mai, tauti mai

  • Christchurch, Canterbury, New Zealand New Zealand Government Full time

    Kia hiwa rāDo you have an excellent understanding of healthcare and health related legal codes and legislation? Do you haveexperience supporting people to raise concerns and achieve resolution?The role involves receiving and responding tofeedback from consumers and their whānau (family) and maintaining systems andprocesses to effectively manage complaints....


  • Christchurch, Canterbury, New Zealand Christchurch Full time

    An exciting opportunity awaits recently graduated Occupational Therapists, or those wanting to move into mental health. We are looking for motivated and passionate Occupational Therapist to join the Allied Health New Entry to Specialist Practice (AH NESP) programme within Specialist Mental Health Service (SMHS), Waitaha Canterbury. This position is...


  • Christchurch, Canterbury, New Zealand Kathmandu Full time

    Improve the wellbeing of the world by getting more people outdoors At Kathmandu, sustainability isn't a department, it's what we do True career growth opportunity, ongoing training and developmentAbout KathmanduKathmandu is a leading global outdoor lifestyle brand whose journey began in Aotearoa New Zealand over thirty years ago, born out of the passion for...

  • Service Manager

    2 weeks ago


    Christchurch, Canterbury, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

    OPPORTUNITY FOR LEADERSHIP - Forensic Mental Health and Intellectual Disability Mental Health ServicesMō te tūnga | About the roleThe Service Manager will join the Forensic Mental Health and IDPH Service Leadership teams, working alongside the Clinical Directors, Nurse Consultants and Allied Health Consultant to provide operational leadership to the...


  • Christchurch, Canterbury, New Zealand Inland Revenue Department - New Zealand Full time

    Ready to put the ME into IRD? We think our Customer Service Officer role is for YOU. Good people can go great places here, so to get the ideal 'what's in it for me', look no further than IR.He aha te mahi? | What is the role?The Customer Service Officer is a fast-paced, frontline role which is vital to our business. IR does so much more than just collect...


  • Christchurch, Canterbury, New Zealand ASB Bank Full time

    ASB Advice Centres (Branch Banking)Customer Service Officer - Cashel Mall Permanent Full time**Nau mai ki ASBHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.Te...


  • Christchurch, Canterbury, New Zealand Covetrus Full time

    The RoleCovetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. Provet New Zealand is part of Covetrus as the premier leading veterinary distributor in New Zealand and has a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary...


  • Christchurch, Canterbury, New Zealand NZ Post Full time

    Customer Service Officer - Permanent Part-Time- $25.30 per hour on a fortnightly pay cycle Monday to Friday (25 hours)The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer needs and continually improving service delivery alongside...


  • Christchurch, Canterbury, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

    Permanent part-time opportunity (20 hours per week) from mid-April 2024**: Coordinate the AHP NESP programme in order to support new to mental health practice social workers and occupational therapists to develop their clinical practice and complete a Post graduate Certificate in Mental Health practice:- Work collaboratively with internal and external...


  • Christchurch, Canterbury, New Zealand New Zealand Government Full time

    Wehave an exciting opportunity an experienced mental health professional wholoves technology and information analysis.Mō te tūnga About the roleWeare seeking an experienced registered mental health professional with a passionfor information analysis and technology to join our Specialist Mental HealthServices (SMHS) Quality & Patient Safety Team.Thisrole is...


  • Christchurch, Canterbury, New Zealand Switched On Group Full time

    We are looking for a knowledgeable Senior Quality Officer to join our quality team. You will be supporting the Quality Manager in ensuring the we are constantly maintaining and improving our quality standards through auditing and inspections of work.You will be responsible for ensuring staff and trades are well equipped to understand the process requirements...


  • Christchurch, Canterbury, New Zealand KMD Brands Full time

    To improve the wellbeing of the world by getting more people outdoors At Kathmandu, sustainability isn't a department, it's what we do True career growth opportunity ongoing training and developmentAbout KathmanduKathmandu is a leading global outdoor lifestyle brand whose journey began in Aotearoa New Zealand over thirty years ago. We're on a mission to...


  • Christchurch, Canterbury, New Zealand Europcar New Zealand Full time

    Are you a passionate individual with excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for youWe are currently seeking dedicated and proactive full time & casual team members to join our Christchurch Airport location.Some of the key responsibilities include:Ensuring that a high...

  • Customs Officer

    2 weeks ago


    Christchurch, Canterbury, New Zealand NZ Customs Full time

    Interested in playing a key role in protecting and enhancing the interests of Aotearoa by managing security and community risks that come with the flow of people, goods and craft into and out of New Zealand?We have Customs Officer roles based at Christchurch airport. As a Customs Officer you'll bring high levels of integrity, honesty and discretion. You'll...

  • Customs Officer

    2 weeks ago


    Christchurch, Canterbury, New Zealand New Zealand Government Full time

    Interested in playing a key role in protecting and enhancing the interests of Aotearoa by managing security and community risks that come with the flow of people, goods and craft into and out of New Zealand?We have Customs Officer roles based at Christchurch airport. As a Customs Officer you'll bring high levels of integrity, honesty and discretion. You'll...

  • Quality Officer

    2 weeks ago


    Christchurch, Canterbury, New Zealand Switched On Group Full time

    We have an exciting opportunity for someone who has experience working in the residential trades space and has a understanding of what good quality work looks like.You will be solutions and focused and able to not only find the issues but come up with ways to fix them, and understand that quality of work has a direct impact on customer experienceKey duties...

  • Librarian

    2 weeks ago


    Christchurch, Canterbury, New Zealand Christchurch Full time

    Mō te tūnga | About the roleThe position of Librarian is to provide library services through the Hillmorton Specialist Mental Health Services Hospital library to all Te Whatu Ora Waitaha Canterbury staff and students working with the Mental Health Service.This position is a fixed term for 1 year from 06/02/2023 to 02/02/2024The role will involve: Liaising...


  • Christchurch, Canterbury, New Zealand Behavior ACC Services Corp Full time

    Are you looking for a change? Ready to take your customer service experience to the next level within a crucial government department offering a stable and supportive environment? Then we would love to hear from you. Madison is recruiting a number of exciting positions within ChristchurchIn your new permanent role as a Life and Identity Services Officer you...

  • Customs Officers

    2 weeks ago


    Christchurch, Canterbury, New Zealand NZ Customs Full time

    Ever thought about working for Customs as a Variable Hours Officer?Want a variable hours shift pattern that will vary from week to week from a minimum of 20 hours to up to 40 hours?Interested in playing a key role in protecting and enhancing the interests of Aoteaora by managing security and community risks that come with the flow of people, goods and craft...


  • Christchurch, Canterbury, New Zealand Christchurch City Council Full time

    At the Christchurch City Council we are driven by our passion for creating a better future. Help make a positive impact on our community while enjoying a rewarding career of opportunities.About the team:The Quality & Compliance Team - 3 Waters is an influential and trusted team committed to proactively ensuring water sustainability.We are a diverse and high...