Customer Success Manager Australia

1 week ago


Auckland, Auckland, New Zealand Unilode Aviation Solutions Full time

Supercharge your career with the world's

leading aviation solutions provider

Position Type:
Permanent

Experience Required:
Aviation & Logistics planning experience preferred. Leadership, Commercial and/or Customer Management experience preferred.

Job Category:
Operations

Job Location:
Auckland (AKL) New Zealand

Education Required:
Tertiary studies in Business, Engineering or Aviation Management.

Position Overview

The Customer Success Manager focuses on customer performance, satisfaction, profitability, growth, and retention, by constantly seeking new ways to optimize performance and enhance the customer experience. The ideal Customer Success Manager will be social, analytical, engaging and be able to manage customer relationships, expectations and the agreement end-to-end, by creating strategies to help the customer grow and maximize value. The Customer Success Manager will also act as the Unilode ambassador for their assigned airports with the accountability to drive continuous improvements with their assigned customers, GHAs and other stakeholders to improve ULD visibility, availability and turn-around times, as well as support overall ULD Management operations and build an effective community amongst all parties involved with 'on the ground' ULD pooling operations.

General Responsibilities

  • Take ownership of customer P&L, focusing on profitability and cost reduction in-line with customer and business case expectations.
  • Strive for operational excellence and customer success to meet expectations and agreement obligations.
  • Prepare & finalize the client chargeable stock (CCS) needs for each month. Clearly articulating to the customer Unilode's assumptions to meet their needs, including any additional costs, which may be applicable.
  • Prepare & present monthly KPI customer performance review to each customer and internal leadership team, with a clear action plan to meet new customer needs, solve challenges, under performance and/or non-satisfaction issues.
  • Prepare & Present quarterly business reviews to customers to address performance, continuous improvement, customer objectives and long-term growth.
  • Maintain accurate rolling forecast and performance manager updates.
  • Ensure accurate and regular end of month invoicing and follow up with the customers regarding overdue invoices to ensure on-time payment, escalating if required.
  • Communicate, manage, and resolve customer issues and needs on a timely basis.
  • Develop and maintain influential and operational relationships both internally & externally (e.g., customer, 3rd parties, airports, repair shop, local authorities etc.) to drive customer success and reduce operational barriers where possible.
  • Involvement in business case process for new and renewing customers.
  • Manage bill of sale activities for ULD purchase acquisitions, as applicable.
  • Additional duties as assigned.

Qualifications

  • Tertiary studies in Business, Engineering or Aviation Management.
  • Leadership, Commercial and/or Customer Management experience preferred.
  • Sound understanding of Airline Customers and their requirements.
  • Aviation & Logistics planning experience preferred.
  • Experience with managing and/or working with third party partners preferred.
  • Solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget.
  • Demonstrated success in a high pressure, dynamic and challenging environments.
  • Able to listen, understand and make confident decisions based on facts and role responsibility.
  • Be analytical and able to organize, prioritize and communicate effectively both verbally and in writing.
  • Able to anticipate and manage objections and problems with empathy, taking ownership and investing in a winning solution for the customer and company.
  • Proven business and financial acumen.
  • Robust analytical and quantitative skills, as well as attention to detail.
  • Discretion and confidentiality.
  • Good knowledge of Microsoft Office applications (e.g., Excel, PowerPoint).
  • Ability to quickly learn IT applications.
  • Flexible and open to travel.
How to apply

To register your interest in this position, please send your CV and other relevant application documents to:

#J-18808-Ljbffr

  • Auckland, Auckland, New Zealand EROAD Ltd Full time

    A career with EROAD gives you the unique opportunity to work in a fast-growing organisation who is leading the way with in-vehicle technology , making our roads safer , more productive and aims to reduce environmental impact. EROAD has an awesome purpose – delivering intelligence you can trust, for a better world tomorrow. About t he Role: We have an...


  • Auckland, Auckland, New Zealand Unbeatable Full time

    The CompanyOur client is a New Zealand-based AI business that leads the retail industry in demand planning software, utilizing AI for highly accurate consumer demand forecasting. The highly sophisticated platform enables retailers to boost sales, minimize working capital, and maximize profits, surpassing traditional spreadsheet methods. Our client works with...


  • Auckland, Auckland, New Zealand Instinct For Abundance Full time

    We Want You: Driven Professionals With Customer Success Manager Experience You will have full autonomy in this exciting new role that you can leverage your current skills. We are seeking professionals who look for continual growth and have a passion for self development and continual improvement on a personal and professional level. Take your journey to the...


  • Auckland, Auckland, New Zealand Instinct For Abundance Full time

    We Want You: Driven Professionals With Customer Success Managerial Experience Autonomous Opportunity:Full autonomy awaits leverage your skills in this exciting role.Seeking Individuals WhoWant Continual Growth:Do you have a passion for personal leadership development and selfimprovementDynamic Environment:Take your journey to the next level with our rapidly...


  • Auckland, Auckland, New Zealand INGHAMS Heart OF THE Table Full time

    It's a great time to join our 8,000 friendly people at Ingham's – oneof Australia and New Zealand's largest integrated protein producers.Founded in 1918 as a family business, Ingham's has a proud history anda bright future. Today, our business is undergoing substantial growth, where every day presentsnew and exciting opportunities to thrive.With a positive...


  • Auckland, Auckland, New Zealand Figured group Full time

    Figured is a high-growth tech business solving complex problems for agri-financial management. We're a Kiwi business helping the world and its largest industry become more profitable, more effective and more sustainable.Why work at Figured? Purpose: Join a company making a significant impact in an industry that feeds the world. Growth: Enjoy plenty of...


  • Auckland, Auckland, New Zealand Insurance Australia Group Full time

    Have meaningful impact as an Agile Portfolio Manager.As a part of the largest insurance group in Australia and New Zealand, we're here for you. Are you ready?Mō te Tūranga | About the RoleWe are seeking an exceptional Agile Portfolio Manager to join our Technology & Operations Insurance Data Domain team.In this role, you will be responsible for managing...


  • Auckland, Auckland, New Zealand IBM Full time

    IntroductionA Customer Success Manager (CSM) career in IBM means a career where you will apply your technical skills to help our customers achieve their business outcomes with our offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our of next-generation technologies from across IBM's...


  • Auckland, Auckland, New Zealand Insurance Australia Group Full time

    Create impact as a Business Analysis and Design Lead.Join the largest insurance group in Aotearoa | New Zealand and Australia. We're here for you. Are you ready?YOUR ROLEAs Business Analysis and Design Lead you will support a multi-year, highly complex, business transformation programme set to change experiences for our customers, colleagues and partners....


  • Auckland, Auckland, New Zealand Insurance Australia Group Full time

    Have meaningful impact as a Marketing Coordinator.Join the largest general insurance group in Aotearoa New Zealand and Australia.Mō te Tūranga | About the RoleJoin our team as our next Marketing Coordinator and embark on an exciting journey within our NZ Bank Partners team. This fixed-term opportunity offers a dynamic role where you'll collaborate closely...

  • Trainee Manager

    1 week ago


    Auckland, Auckland, New Zealand Mcdonald's Australia Limited Full time

    Position: Manager/Trainee Manager - Karaka, Papakura & Takanini Part-timeRestaurant Name: PAPAKURA - GSREmployment Status:Currently seeking individuals interested in developing into shift managersAvailability required for night, overnight shifts, and one day on weekendsFlexible start and finish times availableOpportunity to learn and earnMcDonald's New...


  • Auckland, Auckland, New Zealand Insurance Australia Group Full time

    Have meaningful impact as a Specialist, Business EffectivenessAs part of the largest insurance group in Australia and New Zealand, we're here for you. Are you ready?YOUR ROLEAre you passionate about driving organizational excellence and fostering a culture of continuous improvement? We're searching for a proactive and innovative Business Effectiveness...

  • Change Lead

    1 week ago


    Auckland, Auckland, New Zealand Insurance Australia Group Full time

    Newly created, permanent role Great team culture and flexible working Pivotal role to drive transformational changeHave meaningful impact as a Change Lead.Join the largest insurance group in Aotearoa | New Zealand and Australia. We're here for you. Are you ready?YOUR ROLEThis exciting newly created Change Lead role will give you the opportunity to craft your...

  • Solution Designer

    1 week ago


    Auckland, Auckland, New Zealand Insurance Australia Group Full time

    Have meaningful impact as a Solution Designer Integration ServicesAs part of the largest insurance group in Australia and New Zealand, we're here for you. Are you ready?YOUR ROLEOur Integration Services team are looking for a Solution Designers for Correspondence/ IDAM domain in their team.As a Solution Designer you bring a unique value through your...


  • Auckland, Auckland, New Zealand Ventia Pty Limited Full time

    Press Tab to Move to Skip to Content Link Find your next opportunity to join #Team Ventia and apply today Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: The Team The Stakeholder and Communications Manager will be supporting a well-established and experienced team of Transport Infrastructure experts in the...

  • Social Media

    1 week ago


    Auckland, Auckland, New Zealand Insurance Australia Group Full time

    Have meaningful impact as a Social Media & Content Marketing Lead.Join the largest insurance group in Aotearoa New Zealand and Australia. We're here for you. Are you ready?YOUR ROLEAs a Social Media & Content Marketing Lead you'll lead, implement and deliver our content marketing and social media strategy and roadmap to enhance our brands' engagement with...

  • Risk Analyst

    1 week ago


    Auckland, Auckland, New Zealand Insurance Australia Group Full time

    Make a difference as a Risk Analyst.Join the largest general insurance group in Aotearoa New Zealand and Australia.Mō te Tūranga | About the RoleAre you ready to take on a dynamic challenge in the world of risk? We're seeking a talented individual to step into the shoes of our incumbent on a career break and make an immediate impact. As a Risk Analyst in...


  • Auckland, Auckland, New Zealand Uber Full time

    #GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person who can do the job, but a unique individual who can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About The Team:UberEats has been...


  • Auckland, Auckland, New Zealand Insurance Australia Group Full time

    Make a difference as an Internal Communication SpecialistJoin the largest insurance group in Australia and New Zealand. We're here for you. Are you ready?YOUR ROLEWe are looking for a mid-level internal communications professional to provide communications support that aligns with IAG's purpose - to make your world a safer place.The purpose of the role, and...


  • Auckland, Auckland, New Zealand Bremworth Ltd Full time

    Help make this iconic, purpose-led NZ brand famous for ServiceWork alongside industry expertsMake meaningful changeLet's do good togetherWant to make a real difference in customers' homes and daily lives by working with a company responding to the changing world? Join Bremworth, New Zealand's premium carpet and rug manufacturer committed to finding a more...