See more Collapse

Customer Support Engineer

1 month ago

Auckland, New Zealand Philips Full time
Job TitleCustomer Support Engineer - NZ

Job Description

Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

We have a fantastic opportunity for a customer-focused engineer join our team in New Zealand on an initial 12-month contract. This is a great opportunity to gain invaluable experience with a world leading Health technology company working on modalities such as Xray or Ultrasound. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

This role is primarily based in Auckland with occasional travel to other regions within New Zealand.

Your role:

  • Providing best-in-class service which technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment and software & hardware upgrades.

  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).

  • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.

  • Determining the most cost-effective repair/solution to minimize customer downtime.

  • Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.

Youâre the right fit if:

  • Previous experience in a customer-facing, service/maintenance engineering environment.

  • Previous experience with Medical devices would be advantageous Strong IT skills, and the ability to work in a fast-paced environment.

  • Ideally a degree-level education or similar qualification in Electronics, Electrical, Mechanical or Biomedical Engineering.

  • You will need to hold a full NZ driverâs license and be a NZ resident or hold a valid working visa.

  • A police check is included in the final stages of the recruitment process.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

Weâre living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, MÄori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

We have other current jobs related to this field that you can find below

  • Customer Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Philips Full time

    Job TitleCustomer Support Engineer - NZJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.We have a fantastic opportunity for a...

  • Customer Support Engineer

    1 month ago

    Auckland, Auckland, New Zealand Philips Full time

    Job TitleCustomer Support Engineer - NZJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.We have a fantastic opportunity for a...

  • Customer Support Engineer

    4 weeks ago

    Auckland City, New Zealand Consult Recruitment Full time

    **The Company**: Our client is a market leader in their respective field, partnering with NZ's leading organisations. They're experts in what they do, and have a solid reputation in the market for an outstanding culture where people come first, and successes are not only recognised but truly celebrated. They're an innovative technology company and offer...

  • Customer Support Engineer

    1 month ago

    Auckland City, New Zealand Consult Recruitment Full time

    Supportive and Collaborative Environment - Hybrid Working 2-3 days WFH - Competitive Salary and Benefits Package **About the Company** Our client is a dynamic and innovative company dedicated to providing cutting-edge technical solutions in the field of education. Committed to delivering excellence, our client operates with the core values of integrity,...

  • Customer Support Engineer

    1 month ago

    Auckland CBD, New Zealand Consult Recruitment Full time

    **About the Company** Our client is a dynamic and innovative company dedicated to providing cutting-edge technical solutions in the field of education. Committed to delivering excellence, our client operates with the core values of integrity, collaboration, and innovation. Join a team that values individual contributions, fosters a supportive environment,...

  • Customer Support

    2 weeks ago

    Auckland CBD, New Zealand Consult Recruitment Full time

    **The Company**: Our client is a market leader in their respective field, partnering with NZ's leading organisations. They're experts in what they do, and have a solid reputation in the market for an outstanding culture where people come first, and successes are not only recognised but truly celebrated. They're an innovative technology company and offer...

  • Customer Support

    1 week ago

    Auckland City, New Zealand Consult Recruitment Full time

    **The Company**: Our client is a market leader in their respective field, partnering with NZ's leading organisations. They're experts in what they do, and have a solid reputation in the market for an outstanding culture where people come first, and successes are not only recognised but truly celebrated. They're an innovative technology company and offer...

  • Customer Support

    2 weeks ago

    Auckland CBD, New Zealand Consult Recruitment Full time

    The Company:Our client is a market leader in their respective field, partnering with NZ's leading organisations. They're experts in what they do, and have a solid reputation in the market for an outstanding culture where people come first, and successes are not only recognised but truly celebrated. They're an innovative technology company and offer...

  • Developer Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand EngFlow GmbH Full time

    The currency you can never get back: time. At EngFlow, that's exactly what we're saving. By speeding up builds and tests, we are helping increase resource efficiency, developer productivity, and product quality. Our cloud-based distributed service uses remote execution and caching to parallelize work. Join us to grow your career and make an impact with some...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Job ID: | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features...

  • Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Propellerhead Full time

    Propellerhead is a leading software services company that designs, delivers, and maintains large-scale, custom-built digital platforms across a range of technologies. We place emphasis on producing technology which is meaningful, has value, and can make a difference in the world. We foster long lasting and trusting relationships with all our clients, and we...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Job ID: | Amazon Web Services New Zealand LimitedIn AWS Support ), every day will bring new and exciting challenges on the job. As you interact with leading engineers and customers around the world to build, troubleshoot, secure, and optimise their workloads. You will learn a diverse set of cloud technologies as you hone your advanced troubleshooting...

  • Network Engineer

    3 weeks ago

    Auckland City, New Zealand COUNTDOWN NZ SUPPORT Full time

    Bring a real passion for your internal customer’s needs - Competitive Base salary + Bonus + Grocery discount card + other discounts on offer - An opportunity to showcase your strong networking skills **Ready to make an impact? We’re looking for a Network Engineer reporting to our Network and Platforms Lead; working alongside a dedicated technical...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Job ID: | Amazon Web Services New Zealand LimitedAmazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Cloud Support Engineer (Developer and Mobile Services)Job ID: | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Job ID: | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features...

  • Desktop Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand MCS Group Full time

    MCS Group is seeking an experienced Desktop Support Engineer to join a global FinTech. This Desktop Support Engineer will be focused on ensuring internal systems users have a great user experience, and have their tickets and issues resolved in a timely, and efficient manner. This Desktop Support Engineer will have solid Second Line Support Experience, have...

  • Senior Support Engineer

    2 weeks ago

    Auckland, Auckland, New Zealand Ricoh Full time

    Help Desk & IT Support (Information & Communication Technology) Lead, mentor and innovate as a Senior Support EngineerRicoh is seeking a seasoned Senior Support Engineer (L3) to be the technical lead of our Managed Delivery Team (MDT) in the Auckland CBD office. In this exciting role, you will play a crucial part in shaping the future of our IT support...

  • IT Support

    3 weeks ago

    Auckland City, New Zealand Sharp Brains - Global IT Support Full time

    **JD: EUC L1** - Providing Field Service Support at the specified location within the committed service levels ensuring customer satisfaction - Empathy, Accountability, Punctual, Passion for customer service/experience, Integrity, Good listener, Strong Communicator (verbal/written), Flexible, Patient, Confident and a team player who also is a self starter....

  • Customer Support Specialist

    2 weeks ago

    Auckland City, New Zealand Halter Full time

    The future of food production hinges on an important question: How do we feed the world’s growing population without compromising our natural resources? Farmers feed our population and hold the keys to vital climate solutions. At Halter, we’re on a mission to enable farmers to run the most productive and sustainable farms. Farmers are using Halter to...