itil

HCLTech in Wellington, NZ is seeking an experienced Application Support Analyst to support critical IT applications within a regulated pharmaceutical environment. The role focuses on L1/L2 production support, ensuring system availability, incident resolution, and compliance with GxP and ITIL service management standards.You will work with business users, IT,...

Infosys BPM in Christchurch, New Zealand, is looking for a Business Service Desk Analyst to provide technical support to customers, partners, and vendors across networking, devices, and software.This permanent full-time role requires 24x7 shift-based coverage, excellent communication, and a customer-centric, detail-oriented approach. Hybrid work is...

Hewlett Packard Enterprise Development LP is seeking an experienced on-site Technical Customer Solution Center specialist in Auckland. The role focuses on resolving complex hardware and software issues for internal/external customers, with emphasis on proactive problem prevention and ITIL-aligned processes.You will mentor peers, respond to inquiries about...

DXC Technology Auckland Viaduct Harbour is seeking an experienced Infrastructure Engineer to provide Level 3 support across Windows Server, VMware and hybrid cloud environments. You will contribute to disaster recovery, cloud migration and infrastructure transformation.The role requires strong hands‑on expertise in Windows Server, VMware and Azure, plus...

NTT DATA is seeking a seasoned MS Engineer (L3) to deliver managed services for enterprise collaboration and contact centre environments. You will handle high-complexity tickets, perform proactive monitoring, and drive incident resolution alongside senior team members.The role requires Cisco, Genesys Cloud, and NICE CXone expertise, with a focus on ITIL...

TVNZ is seeking an experienced Infrastructure & Network Lead to drive delivery and continual improvement of our global infrastructure and network services. You will lead a technical team across on‑premise and cloud environments, ensuring reliability, security and cost‑effective operations. You will embed automation practices using Terraform and Ansible,...

AIA NZ is seeking a Service Management professional to support reliability and stability of technology services. You will handle incidents, problems and changes, participate in major incident on-call rotations, and drive improvements to reduce risk and enhance performance across Asia-Pacific technology services.You will collaborate with internal teams and...

Hewlett Packard Enterprise is seeking a Customer Solution Center-Technical professional in Auckland for a hybrid role requiring two days per week in-office. You will resolve complex hardware and software issues, mentor peers, and coordinate cross-functional projects across sales and service teams. The ideal candidate has 7+ years in relevant technology...

Infosys is seeking a Service Desk Analyst in Wellington, New Zealand to provide BAU technical and operational support for allocated products and services. You will help restore services within SLAs and maintain the knowledge base while building strong client advocacy.The role requires 2+ years IT & T industry experience, ITIL understanding, and excellent...

NTT DATA is seeking an experienced Managed Services (UC/CX) Engineer L3 in Christchurch to proactively manage complex incidents, perform root cause analysis, and drive continual service improvements. You will mentor junior engineers, coordinate with vendors, and ensure high-quality field engineering support for clients.The role emphasizes ITIL processes,...

Cyclone Co in Christchurch, NZ is seeking a talented Support Engineer to join the National Service Desk. This full-time role provides remote Level 1 and 2 support across phone, chat, email and remote assistance, with a 10:30 am–7:00 pm Monday–Friday shift.You will work with Windows 10/11, macOS, Microsoft 365, Google Workspace and server technologies,...

NTT DATA, Inc. seeks an experienced Managed Services Engineer L3 to provide proactive UC/CX support and incident management for enterprise clients. You will lead complex troubleshooting, root-cause analysis, and cross-functional collaboration.The role requires strong ITIL knowledge, 7+ years in collaboration and contact centre environments, and the ability...

Tasman District Council in Richmond, Tasman, is seeking an IT service delivery professional with ITIL expertise and a passion for customer service. You will engage with staff, support system changes, and manage incidents and problems to maintain optimal technology services.Ideal candidates have a Level 4+ IT qualification and 2+ years in an IT delivery role,...

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. The opportunity - Te tūranga As Infrastructure & Network Lead reporting to Head of Technology Operations you will be responsible for the delivery, performance and continual improvement of TVNZ's infrastructure and...

Hewlett Packard Enterprise in Auckland is seeking a senior Customer Solutions professional for a hybrid role, averaging 2 days per week at an HPE office. You will tackle complex IT issues, lead cross-functional teams, and drive service improvements across hardware, software and services.Strong troubleshooting, ITIL knowledge, and excellent communication are...

Datacom is seeking an experienced Service Desk Analyst on a fixed term contract through to the end of November. You’ll be the first point of contact, providing high quality IT support and customer service using ServiceNow and ITIL processes.This role requires NZ working rights and flexibility to cover weekends and public holidays. Join a dynamic team...

Ernst & Young Advisory Services Sdn Bhd in Auckland is seeking a Technical Lead for threat detection and response onboarding projects. You will design, build, and optimise SIEM and EDR platforms, monitor security alarms, and escalate incidents to clients per engagement.You’ll also support junior SOC members, participate in client meetings, and ensure...

Morrison is seeking an IT Service Desk Engineer in Wellington to deliver consistent, high-quality IT support across Morrison’s global offices. The role includes hands-on onsite support at the local office and remote coverage for other regions, operating within an ITIL-aligned service framework.You will triage incidents through the IT Service Portal,...

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

Deloitte New Zealand is seeking a Service Delivery Manager to support the delivery of managed services, ensuring performance against SLAs, quality standards, and client expectations.Your typical day will include coordinating day-to-day service delivery activities, acting as a key client contact for operational matters, and supporting ITIL-aligned service...