Senior Managed Services Engineer L3 UC/CX Expert

3 days ago

Christchurch, Canterbury, New Zealand NTT DATA, Inc. Full-time NZD 120,000 - NZD 170,000 Contract

NTT DATA, Inc. seeks an experienced Managed Services Engineer L3 to provide proactive UC/CX support and incident management for enterprise clients. You will lead complex troubleshooting, root-cause analysis, and cross-functional collaboration.

The role requires strong ITIL knowledge, 7+ years in collaboration and contact centre environments, and the ability to mentor junior engineers while maintaining service excellence.