itil

HCLTech in Wellington, NZ is seeking an experienced Application Support Analyst to support critical IT applications within a regulated pharmaceutical environment. The role focuses on L1/L2 production support, ensuring system availability, incident resolution, and compliance with GxP and ITIL service management standards.You will work with business users, IT,...

Infosys BPM in Christchurch, New Zealand, is looking for a Business Service Desk Analyst to provide technical support to customers, partners, and vendors across networking, devices, and software.This permanent full-time role requires 24x7 shift-based coverage, excellent communication, and a customer-centric, detail-oriented approach. Hybrid work is...

Shape how technology performs and feels across TVNZ by leading our Service Centre and driving exceptional service delivery. This pivotal role combines operational leadership, technology enablement and continuous improvement to deliver outstanding experiences for our people, every day. The opportunity - Te tūranga As the Service Delivery Lead reporting to...

Deloitte New Zealand is seeking a Service Delivery Manager to support the delivery of managed services, ensuring performance against SLAs, quality standards, and client expectations.Your typical day will include coordinating day-to-day service delivery activities, acting as a key client contact for operational matters, and supporting ITIL-aligned service...

Health New Zealand - Te Whatu Ora in Wellington is seeking a Customer Support Analyst to provide high-quality customer service and technical support for a national health platform. You will log, triage and resolve incidents, handle service requests and coordinate with specialist teams to meet SLAs.Ideal candidates bring IT/telecom service experience, strong...

NTT DATA, Inc. in Wellington is seeking an experienced MS Engineer (L3) to provide managed services to clients, proactively identifying and resolving incidents and problems.You will handle high-complexity tickets, perform root cause analysis, and mentor junior engineers while ensuring zero SLA misses. The role emphasizes collaboration across cultures, strong...

Randstad in Wellington seeks a skilled Cherwell Platform Administrator to provide ongoing operational support for the Cherwell ITSM application layer. You will manage day-to-day configuration, incidents, and automation, collaborating with product owners to ensure platform stability.The role requires active Confidential Security Clearance and hands-on...

Westpac New Zealand Limited is seeking a Service Owner for Storage, Backup & Recovery (BUR) and Tandem Services. You will own vendor relationships and contracts, drive reliable delivery, aligned roadmaps, and a focused backlog to meet business and resilience needs.You’ll partner with stakeholders on budgeting, forecasting and financial planning, lead and...

NTT DATA is seeking a seasoned Managed Services (UC/CX) Engineer L3 to deliver proactive, high-quality support for enterprise collaboration and contact centre environments. You will manage complex incidents, lead root-cause analyses, and mentor junior engineers across functions, while coordinating with vendors to resolve critical issues.The role emphasizes...

Datacom NZ is seeking a Service Desk Analyst to join the Managed Services team, providing after-hours IT support to clients and their customers. You’ll respond to calls, emails, and alerts, troubleshoot issues, and escalate where needed.The role follows ITIL processes and aims to develop your IT career in cyber security, cloud, network, or database...

NTT DATA is seeking an experienced Managed Services Engineer L3 to provide proactive, high- quality incident resolution and field engineering for our clients. The role emphasizes root-cause analysis, escalation handling, and mentoring junior engineers.The candidate will work across vendor ecosystems, maintain SLA discipline, and drive service improvements...

Hewlett Packard Enterprise is seeking a Customer Solution Center-Technical professional in Auckland for a hybrid role requiring two days per week in-office. You will resolve complex hardware and software issues, mentor peers, and coordinate cross-functional projects across sales and service teams.The ideal candidate has 7+ years in relevant technology...

HCLTech Australia and New Zealand is seeking a seasoned SAP SuccessFactors ECP Technical Consultant to support New Zealand payroll operations and contribute to regional payroll stability across a complex enterprise. The role focuses on hands-on ECP configuration, production support, and cross‑geography collaboration, with emphasis on accuracy, security,...

Palmerston North City Council is looking for an experienced Workflow Practice Lead to join the Digital Solutions team. You will take technical ownership of workflow solutions and practices, designing, configuring and implementing ServiceNow across modules to automate operations and deliver insights for decision making.The role requires 5–7 years in IT,...

Deloitte New Zealand is seeking a ServiceNow Consultant to join our Enterprise Technology & Performance team across Auckland, Wellington, Christchurch, or Dunedin. You will manage end-to-end ServiceNow projects, run client workshops, and deliver high-quality configurations and integrations.Ideal candidates will have 2+ years in consulting on ServiceNow, ITIL...

TVNZ is seeking an experienced Infrastructure & Network Lead to drive delivery and continual improvement of our global infrastructure and network services. You will lead a technical team across on‑premise and cloud environments, ensuring reliability, security and cost‑effective operations.You will embed automation practices using Terraform and Ansible,...

The Treasury, Te Tai Ōhanga, invites applications for a Desktop Analyst to join the Enabling Services team on a permanent basis. You will deliver remote and desk-side IT support, assisting end users and ensuring timely resolution of technical issues.Ideal candidates have a IT qualification and at least 3 years in IT support, including Windows, Active...

The Treasury - New Zealand is seeking a Desktop Analyst to join our Enabling Services team on a permanent basis. You will deliver remote and desk-side support, assist with equipment setup and maintain IT services across desktops and mobile devices.We value proactive problem-solving, strong customer service, and teamwork. ITIL experience and knowledge of VoIP...

Datacom is seeking an experienced Service Desk Analyst for a fixed term contract on an internal project. You will be the first point of contact for incidents and service requests, logging, triaging and resolving issues using ServiceNow while adhering to ITIL processes to support our users.You’ll work day shifts with weekend and public holiday coverage as...

TVNZ invites a Service Delivery Lead to oversee the Service Centre and ITSM practices, ensuring reliable service delivery and outstanding user experiences across the organisation. You will manage 24×7 on-call coverage, coordinate with vendors and internal teams, and drive continuous improvement with a strong focus on cost efficiency and AI-enabled...