ACC Resolutiion Practitioner

Tāmaki-makau-rau, Te Whang a-nui-a-Tara, Ōtautahi

We have an opportunity for an experienced lawyer with post qualification experience to join our team of passionate Practitioners.

The Resolution Practitioner is accountable for providing a range of high quality, efficient and timely dispute resolution services, including (but not limited to) facilitation, mediation, conciliation and adjudication, for a diverse group of customers.

The focus of this role will be predominately on adjudicating ACC reviews. This involves conducting case conferences and hearings, followed by providing a written decision to the parties. There is also some opportunity for alternative dispute resolution.

To be successful in this role you will have:

• An understanding of dispute resolution, particularly adjudication, facilitation and conciliation. Competence in problem solving and the ability to provide clear reasoning for decisions made using plain English.
• Extensive experience in providing a high-quality service that meets customer expectations and professional standards, ensuring customers have trust in the fairness of services provided.
• The ability to understand, interpret and apply ACC legislation to analyse and identify issues; and make robust decisions with experience in conducting quasi-judicial hearings.
• A tertiary qualification in Law is essential and membership of the Arbitrators' and Mediators' Institute of New Zealand (or equivalent professional membership) is advantageous.
• The ability to deliver a professional service that recognises and supports customers unique cultural requirements.

What you need to know:

• Fair Way is a professional services company delivering specialist conflict management advice and service. Fair Way's expertise lies in empowering organisations to manage conflict and to build relationships with internal and external stakeholders.
• We're committed to the Treaty of Waitangi, and whilst we don't expect you to be expert in this, we do expect our team to actively engage, learn, and grow their cultural capability and comfort, and we have a framework for this to occur within.
• We care about our people, and deeply about the work we do. With this comes an expectation that you bring your best, do your best and help others.
• Our values of Tika (Professionalism), Pono (Integrity), Mahi Tahi (Collaboration), Tōkeke (Fairness) and Aroha (Empathy) matter to us. We expect you to know what they mean to you and your commitment to these.

Working with us:

As part of the Fair Way whānau, you get to make over 90 new friends across our Auckland, Christchurch and Wellington offices. Our people thrive on making a difference each day and looking out for each other. We also offer:

• Competitive and transparent pay
• An opportunity to participate and benefit from a profit-sharing framework
• Life and income protection insurance
• Wellbeing benefits
• Flexible working
• An outstanding team and culture
• Cultural capability learning and growth opportunities.

To apply please send your CV and covering letter to 

. Applications close 
Monday 3 November 2025

at 5pm.