Collections Officer

7 days ago

Newmarket, New Zealand Avanti Finance Full time NZ$50,000 - NZ$60,000 per year

Are you ready to make a real impact in people's lives while protecting business outcomes? At Avanti Finance, we're looking for a compassionate yet commercially-minded Collections Officer to join our Late Collections team on a 12-month fixed term contract.

This is more than just a collections role - it's an opportunity to help customers navigate financial hardship with empathy, integrity, and professionalism.

What You'll Be Doing

  • Monitor and manage a high volume of delinquent accounts, identifying payment patterns and assessing risk.
  • Proactively reach out to customers via inbound and outbound calls to discuss repayment options and resolve outstanding accounts.
  • Collaborate with customers to create tailored, sustainable repayment solutions, including settlements and hardship arrangements.
  • Handle difficult conversations with empathy and persistence, always adhering to debt collection laws and Commerce Commission guidelines.
  • Support customers in re-establishing regular payment patterns while achieving business recovery goals
  • Initiate debt recovery actions when necessary, always minimising impact on both customers and the business
  • Work alongside a supportive collections team that values customer care and collective success
  • Contribute to a positive, solutions-driven culture where everyone's input matters
  • Maintain accurate records of all communications and actions, ensuring compliance and clear reporting to management
  • Identify early warning signs of repayment difficulty and act swiftly to prevent escalation.

What We're Looking For

  • Previous experience in collections, credit control, or contact centre environments is essential. Late-stage arrears experience is a strong advantage.
  • Exceptional verbal and written communication skills, with the ability to build trust and handle challenging conversations.
  • Strong analytical skills to assess individual situations and develop practical, compliant solutions.
  • Solid understanding of financial regulations, the Privacy Act, CCCFA, and Responsible Lending Code.
  • Meticulous record-keeping and data entry skills.
  • Ability to stay calm and focused under pressure and in emotionally charged situations.
  • Proficiency in Microsoft Office; experience with collections systems is a bonus.

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