Customer Services Representative

Metro Performance Glass has been pioneering the way in glass innovation for more than 35 years and proudly supplies high quality glass products across New Zealand. Our success is underpinned by significant depth in expertise, proven and world-class technology, and a dedication to delivering excellent service to our customers.

We have an opportunity for a Customer Service super star, based at our Christchurch office in Hornby.

We like our customers to feel like they're number one and top of our list of priorities and to do that, we need an efficient, technically minded, outgoing and confident Customer Services person.

This is where You come in

Looking after our customers is the priority of this role and will see you handling enquiries, taking and processing orders, answering emails and liaising with our customers mainly over the phone. It's a varied role and needs someone who is confident dealing with a wide variety of people and has the ability to build strong working relationships.

So who are you?

Whilst previous experience in customer services is important to us - so too is your ability to build a rapport with a wide range of personalities. You're outgoing with a good sense of humour and are highly customer focused. A confident communicator you are also are competent and accurate when it comes to data/order entry and thrive in a busy role.

Previous work experience in a customer-facing role is an advantage, as is your ability to communicate effectively with a wide range of people.

To be the successful applicant you will also need to demonstrate you are:

• Focused on achieving results, you set the bar high and you work hard to achieve a level of excellence better than most
• Strong ability to be able to learn and retain complex information and using this information to best service our customer base
• Attentive to detail with a high accuracy threshold
• Self-motivated, with a lot of energy and enthusiasm, resilient, even when the going gets tough
• Confident working with numbers and words, and you can look at information and spot mistakes, or recognise themes and key messages in data
• A bias for action - you organise what needs to be done, when it needs to be done, and then you get on and do it - including the boring stuff
• Good with computers (and we don't mean just the games or social media)
• A great team player, with good communication skills, and we would enjoy working with you.

So what's in it for you?

Join a dedicated team in a friendly work environment, a competitive remuneration and the stability of working for a market leader.

How to apply:

• If you think you've got what it takes to make it then we'd love to hear from you. Send your up-to-date CV today.

Please note:

• Metro Glass has a strong commitment to workplace health and safety and the well-being of our people. It will therefore be no surprise to you that prospective candidates will be required to pass a drug test before a formal offer is made and all new employees will be subject to ongoing random tests as part of your employment.
• Candidates must have a legal entitlement to work in New Zealand (be a citizen or resident) and live in New Zealand at the time of application.
• For this role, we are not accepting applications from candidates who require sponsorship or a work visa or a variation to an existing AEVW.
• We appreciate all applications, and on this occasion only candidates selected for an interview will be contacted.

Reference #

18030

Posted on

18 Nov 2025

Closes on

12 Dec :00

Location(s)

Christchurch (Hornby)

Expertise

Customer Service

Job level(s)

Experienced

Work type(s)

Permanent full-time