Network Operations Coordinator

About the role:
We're looking for a Network Operations Coordinator to join our Fibre team at Northpower, someone who thrives on keeping things running smoothly and enjoys being at the heart of day-to-day fibre network operations.

In this role, you'll support the fulfilment and assurance processes for our fibre services, making sure that service orders, configurations, and fault responses are completed accurately and on time. You'll coordinate with our jointers, installers, and service providers to help restore customer broadband services as quickly as possible.

You'll also play a key part in supporting the team during after-hours events and join our on-call roster from time to time.

What you'll be doing

• Coordinating day-to-day fibre service configuration, activation, and fulfilment.
• Supporting Retail Service Providers (RSPs) with fault management and resolution.
• Monitoring internal alerts and working with technical teams to identify and resolve issues.
• Escalating complex problems to the right internal or vendor teams when required.
• Maintaining accurate documentation and ensuring updates are shared across the team.
• Providing performance reports that support service quality and customer experience.
• Assisting during storm or major network events, including after-hours support when needed.
• Championing safe work practices and taking initiative to stop unsafe work when necessary.

About You:

• Experience in broadband, telecommunications, or an ISP environment (preferred).
• Strong customer service skills and the ability to stay calm under pressure.
• Excellent communication skills — both written and verbal.
• A high level of computer literacy and comfort working with operational systems.
• A positive, can-do attitude and a willingness to learn and grow.
• The ability to work collaboratively in a team environment and coordinate multiple priorities.
• A tertiary qualification or relevant industry experience (desirable).

What's in it for you?

• Learn the fundamentals of the fibre network and its standards.
• Get hands-on experience with upgrades and projects aligned to your interests.
• Gain exposure to network operations and fibre engineering.
• Competitive remuneration.
• An in-house well-being programme, a peer support network (Kaitiaki) and EAP services.
• Life Insurance and group discounted medical insurance.
• Commitment to professional growth and development.
• A friendly workplace where people are valued and appreciated.
• Family-friendly events and discounted gym membership along with various retail discounts.

About us:
Northpower is an electricity and fibre network provider for Whangārei and Kaipara, with more than 60,000 connected customers.

We are one of the largest multi-utility contractors in New Zealand, servicing the needs of clients in transmission, distribution, generation, fibre, renewables, and commercial sectors. We have a reputation for excellence and innovation, providing commercially viable solutions for electrical and telecommunication design, construction, and maintenance requirements.

We have over 1,400 staff working together across 16 locations to keep the power on and the lights going for our customers.

Get in touch
Bring your coordination, problem-solving, and customer service expertise and we'll provide the support, resources, and opportunities for you to thrive.

As our Network Operations Coordinator, you'll play a key role in ensuring seamless service delivery, keeping customers connected, and helping shape the future of Northpower Fibre's network operations.

Apply now via #REQ1772 and join a team that's powering up connections and possibilities across Northland

New Zealand work rights are required for the role.

Pre-employment checks will include a criminal history check, drug and alcohol testing, and a medical assessment.