After Sales Manager

The
After Sales Manager
is accountable for leading and optimising the Parts & Service department to deliver exceptional customer satisfaction while driving profitability. This role ensures that aftersales operations are efficient, customer focused, and commercially sustainable. In addition, the After Sales Manager actively supports the overall success of
CablePrice (NZ) Ltd
by upholding the company's vision, values, and strategic objectives.

The Opportunity

If you are looking for your next challenge and you want to work for a company that is a significant player in the Heavy Vehicle and Machinery market, then this job is for you. We are looking for a professional and proactive
After Sales Manager
to help take our Hastings branch to the next level.

The successful applicant will have well established sales, parts and service experience combined with knowledge of the heavy vehicle, forestry and construction machinery industries.

This is a role that will allow the successful applicant to really make their mark in our
Hastings
Branch whilst developing their own skills within the industry. It is an excellent opportunity to work for a reputable company that is committed to providing the successful applicant with interesting and varied work in a supportive team environment.

The ideal person will be proficient at:

• Managing an efficient and professional service and parts operation
• Building and maintaining customer relations to provide a strong service focus to our valued customers
• Analysing service and parts data, including W.I.P, productivity and efficiency statistics
• Identifying and capturing new opportunities for both Sales and Aftersales departments
• Looking for continuous improvement in all areas of the operation
• Proven Organisational and Technical skills to manage and coach a productive and efficient team
• Understands and practices good work flow process
• Effective customer communication capabilities

Benefits

• Competitive pay rate:
  A rewarding salary (dependent on skills and experience).
• Health Insurance:
  We offer Southern Cross's 'Wellbeing One' plan to our staff and have discounted premiums for your immediate family as well.
• Career Development opportunities:
  We have a commitment to our employees to help them develop and become multi skilled in their career.
• Boost Employee Benefits Program:
  'Boost' connects all our employees with amazing discounts and offers from over 50 of New Zealand's favourite brands and stores.
• Uniform & PPE Gear:
  Customer-facing employees and technicians are supplied with uniforms; this includes PPE gear.
• Company Culture:
  Included in this is a supportive management structure that values your input in finding new and improved ways to achieve successful outcomes for our customers.
• Refer a Friend Bonus:
  On top of this, our employees can earn up to $2000, if the referral is successful. $2K is a good weekend away.

About us

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Bell Equipment, Tigercat, HSC Cranes, Montabert, and Isuzu Industrial and Marine Engines. We are also authorised sales, parts and service dealer for Isuzu Trucks in Wellington, and as of recently the full range offered IVECO from their light commercial, 4x4, right up to heavy duty on and off hi-way truck range in Palmerston North and Hastings.

If you want to work with the best, are passionate about excellent customer service and want a successful future with CablePrice then this is the perfect role for you.

APPLY NOW and be Powered to Succeed

CablePrice (NZ) Ltd has an overall objective of promoting our company as a fully inclusive and diverse workplace irrespective of a person's age, gender, ethnicity, culture, disability, or personal beliefs. We aim to employ the best person for the role and if that person needs additional support, we look at ways to accommodate that employee in the workplace. We look to promote internally and provide the right environment to grow our people to be successful with the view of being an equal employment opportunity employer.

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Desired Skills and Experience
After Sales Management

Heavy Vehicle Industry Expertise

Construction & Forestry Machinery Knowledge

Parts & Service Operations

Customer Relationship Management (CRM)

Sales Strategy & Business Development

Workflow Process Optimization

Data Analysis (W.I.P, Productivity & Efficiency Metrics)

Continuous Improvement Initiatives

Team Leadership & Coaching

Technical Problem-Solving

Inventory & Supply Chain Management

Negotiation & Conflict Resolution

Health & Safety Compliance

Budgeting & Cost Control