FSQA Category Manager ANZ

3 days ago

Auckland, Auckland, New Zealand HelloFresh Full time NZ$80,000 - NZ$120,000 per year
Job Description

As the FSQA Category Manager, ANZ - Protein and Dairy, you'll be the key player in making sure our suppliers and ingredients meet, and often exceed, the high food safety and quality standards set out in HelloFresh policies. You'll be protecting our brand and ensuring our customers get the best quality ingredients every time.

This role is based in Penrose, Auckland and reports to the FSQA Category Team Lead and Senior Category Manager.

You will…

  • Become the primary contact for a specific ingredient category, managing all supplier interactions, projects, and nurturing strong, constructive relationships.
  • Oversee the end-to-end onboarding of new suppliers and Stock Keeping Units (SKUs), ensuring documentation is 'right first time' and project timelines are met.
  • Plan, perform, and follow up on supplier audits and quality visits across the ANZ region to ensure full compliance with our International Supplier Management Procedure and local protocols.
  • Act as the main escalation point for complex quality issues, coordinating effective root cause analysis and ensuring the timely close-out of Supplier Non-Conformance Reports (NCRs).
  • Manage and review all SKU specifications to ensure they are current, accurate, and meet our internal 'Gold Standard' targets.
  • Work closely with the Procurement team on planned Quarterly Performance Reviews and provide expert Food Safety and Quality Assurance (FSQA) support to all internal stakeholders.
  • Be an ambassador for food safety and a role model for HelloFresh values, contributing to continuous improvement initiatives and special projects across the FSQA team.

You have…

  • A university degree in a relevant discipline (essential).
  • Solid experience and a strong technical understanding of food processing systems and equipment.
  • Working knowledge of ANZ Food Regulations and global standards like GFSI (Global Food Safety Initiative) and best practice Quality Management Systems.
  • Proven experience in supplier auditing and quality assurance (HACCP and Auditor qualifications are a plus).
  • Intermediate to advanced G-suite and MS-suite skills, with a competence in data and analytics.

You are…

  • Highly organised and logical, able to manage complex tasks and tight deadlines in a fast-paced environment.
  • An exceptional communicator who can build constructive, effective relationships with stakeholders at all levels, both internally and externally.
  • An autonomous and decisive worker who quickly adapts to change, but is also comfortable and competent working in multiple cross-functional team scenarios.
  • Detail-oriented and a proactive problem-solver, driven to achieve compliance with a 'right first time' mentality.
  • Conscious of the Ethical and Environmental landscape within the supply chain.

What you'll get in return… 

  • The chance to have a significant impact in a leading global food technology company
  • Flexible working arrangements 
  • Egoless environment, constant learning with room for personal growth
  • Free access to Headspace
  • HelloFresh Academies - internal learning & development 
  • A diverse and vibrant international environment, with offices in 18 countries
  • Competitive salary & benefits - 70% off HelloFresh
  • Access to ClassPass corporate membership - 33 credits per month

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role. You must have the right to work full-time in New Zealand.

Location: Penrose, Auckland - hybrid working environment 

Salary: Competitive salary & employee benefits

#LI-Hybrid 

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