Supporter Services Executive

2 weeks ago

Albany, Auckland, New Zealand Pet Refuge NZ Charitable Trust Full time NZ$40,000 - NZ$60,000 per year

Who we are

At Pet Refuge, we believe no one should have to choose between their own safety and the safety of their beloved pet. We provide temporary shelter and care for pets while their owners escape family violence, so that families can find safety together.

Every supporter, big or small, plays a role in making this possible. That's why supporter care is at the heart of everything we do.

The role: As our Supporter Services Executive (Supporter-Focused), you'll deliver exceptional supporter care and ensure supporter records and donations are managed with accuracy and care. You'll be the first point of contact for many of our valued supporters - answering queries, processing donations, sending receipts, and making outbound thank-you and retention calls.

This role plays a key part in growing our monthly giving and bequest programmes, ensuring supporters feel appreciated and engaged every step of the way. You'll work closely with a data-focused counterpart, so while you'll need capability across all supporter services tasks, your main focus will be our supporters.

*Salary will be pro-rata to 20 hours.

Key responsibilities

  • Provide timely, professional communication with supporters via phone, email, and mail
  • Process donations, receipts, and supporter record updates in Raiser's Edge (CRM)
  • Make outbound calls to thank donors, update payment details, and follow up on missed payments
  • Support the growth of monthly giving by reducing attrition and reactivating lapsed donors
  • Assist with the annual tax receipt process and supporter enquiries
  • Ensure data accuracy, hygiene, and compliance with privacy protocols
  • Contribute to nurturing committed donors and growing the bequest programme

What we're looking for

  • Minimum 3+ years' experience in CRM systems (Raiser's Edge experience a plus)
  • Confident communicator who enjoys phone-based supporter interactions
  • Strong attention to detail and high accuracy in data entry
  • Intermediate+ Excel skills, with strong organisational ability
  • A team player who thrives in a collaborative, purpose-driven environment

What we offer

  • Supportive work environment in Rosedale, Albany
  • Part-time role (20 hours per week, midday Monday to Friday)
  • The opportunity to make a real difference by strengthening supporter relationships that change lives
  • Discounted pet supplies and a workplace where animal lovers feel at home

If you're passionate about supporter care and want to play a vital role in helping families escape violence with their pets, we'd love to hear from you. Please apply with your CV and cover letter via SEEK.

COVER LETTER TIPS

It would help us if you could include (bullet form is acceptable):

  • The name of the CRM system you have experience in, and what tasks you complete in it.
  • The types of customer communications you have experience in (e.g. cold calling, customer queries, appointment scheduling).
  • Your experience with high attention to detail tasks such as data entry.
  • What type of work you have completed in excel (e.g. data entry, pivot tables and analysis).

Transferrable skills are also highly valued Tell us more about you and why you'd be a great fit.

  • Key Account Executive

    12 hours ago

    Albany, Auckland, New Zealand Bass Consulting Full time

    This is a high-acceleration Key Account Executive role in a fast-growing wellness and beauty business supplying major grocery and retail customers in New Zealand and internationally. It's designed for someone early in their commercial career but already commercially sharp — analytical, curious, and keen to take on responsibility and exposure well beyond...

  • Network Support Services

    2 days ago

    Albany, Auckland, New Zealand Comprehensive Care Full time

    Nau mai, Haere mai Haere mai ki te Comprehensive Care hei painga mō ngā tangata.Are you a passionate nurse with a drive to make a real impact in healthcare? We're looking for an enthusiastic Nurse Liaison to join our dynamic Network Support Services team and help shape the future of General Practice across our networkAbout UsComprehensive Care PHO supports...

  • Sales Support

    11 hours ago

    Albany, Auckland, New Zealand W A Stroud Ltd Full time

    Sales Support & Customer Service CoordinatorLooking to start or grow your career in sales support, operations, or supply chain? We're looking for a motivated and organised Sales Support & Customer Service Coordinator to join our Auckland team.This is an excellent entry-level opportunity for someone who enjoys working with people, likes being organised, and...

  • Support Worker

    2 weeks ago

    Albany, Auckland, New Zealand IHC Full time NZ$50,000 - NZ$70,000 per year

    Locations: Albany and MasseyJob type: Full time and part time opportunitiesShifts: Rostered shifts - flexibility for day, evening and sleepovers requiredPay: $ $29.10 per hour depending on relevant qualificationsAre you interested in making a positive impact on people's lives? Join us in empowering people on their journey towards rehabilitation and...

  • Broker Support

    1 week ago

    Albany, Auckland, New Zealand Seneca Insurance Brokers Ltd Full time

    Exciting Opportunity: Commercial Broker Support PositionWe're thrilled to offer a fantastic opportunity for a Commercial Broker Support role working alongside an experienced team of brokers.Why Choose UsImmersive Learning - Surround yourself with a supportive and collaborative atmosphere.Career Advancement - Direct pathway to becoming an Insurance...

  • Desktop Support Engineer

    1 week ago

    Albany, Auckland, New Zealand Sonic Human Resourcing Pty Ltd Full time

    Our client is seeking a L2 Desktop Support Engineer with proven experience for an initial 12 month contract starting mid November based in Albany.Valid work visa or eligibility to work in New Zealand is required for this role.With strong customer service skills and solid Level 2 technical experience supporting staff. You'll be the go-to person for onsite IT...

  • Desktop Support Engineer

    12 hours ago

    Albany, Auckland, New Zealand Sonic Human Resourcing Pty Ltd Full time

    Our client is seeking a L2 Desktop Support Engineer with proven experience for an initial 3 month contract starting mid January based in Albany.Valid work visa or eligibility to work in New Zealand is required for this role.With strong customer service skills and solid Level 2 technical experience supporting staff. You'll be the go-to person for onsite IT...

  • Technical Support Manager

    12 hours ago

    Albany, Auckland, New Zealand Secom Full time

    About SECOMSECOM is a leading security company providing professional alarm monitoring, installation and technical services across New Zealand. We support a wide range of customers, including large national accounts, and pride ourselves on technical excellence, reliability, and a strong, values-driven team culture.The RoleWe are seeking an experienced...

  • Customer Service

    2 weeks ago

    Albany, Auckland, New Zealand ORAFOL New Zealand Limited Full time NZ$60,000 - NZ$90,000 per year

    ORAFOL, a global leader in adhesive films, reflective materials, and graphic innovations, is launching its New Zealand branch, and we need someone exceptional to help set the foundation.The Customer Service & Administration Representative plays a key role in supporting customers and internal operations by managing customer interactions, processing orders,...

  • Customer Services Representative

    11 hours ago

    Albany, Auckland, New Zealand PSP LTD Full time

    Customer Services Representative – Albany, Auckland | PSP Building Solutionson a 12-month fixed term contractBring your energy and customer-first attitude to a leading NZ building supplier. Join our Auckland team and make great service your craft This is a 12-month fixed term contract to cover parental leave.Customer Services Representative –...