Customer Experience Co-worker

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Employment type

Part Time Fixed term co-worker

Department

Customer Relations

Deadline

Want to make something extraordinary? Come make it at IKEA.

We're opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one. Together with all our co-workers, we're on a mission to create a better every day for the many people. Now, we're preparing to bring that mission to the many Kiwis

Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there's room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it's your turn to help assemble our story in Aotearoa.

We are looking for IKEA Customer Co-workers for Customer Experience Co-workers to join our team. If you're passionate about delivering exceptional omni-channel customer experiences and thrive in a fast-paced environment, we want to hear from you

Working at IKEA has its benefits and rewards:

• $27.80 base hourly pay rate
• 5 weeks of Paid Annual Leave, Parental Leave Pay, and more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% discount for co-workers
• Affordable, nutritious meals with complimentary drinks in our co-worker restaurant.
• Provided co-worker uniform

But that's enough about us. Over to you now.

About this work area

As an IKEA Customer Co-Worker your responsibilities will include, but are not limited to:

• Work in Småland by registering and supervising children, maintaining a clean and safe play environment, engaging with parents, and supporting basic customer service across the store when needed.
• Provide strong customer service skills and consistently engage with our many visitors.
• Guide customers using IKEA's shopping tools and self-service options.
• Greet visitors to IKEA with friendly, effective, and efficient customer service.
• Ensure that all products passing through the entrance have been paid for.
• Help customers leave with a positive and memorable IKEA experience.
• Take on board customer feedback to enhance our services and secure customer happiness.
• Secure customer relationships even during challenging conversations with empathy and professionalism.
• Adopt an omnichannel mindset to support a seamless and consistent customer journey.
• Accurately record customer information in our system to continually improve the shopping experience.
• Operate the cashlines with efficiency and attention to detail.
• Handle card payments reliably, efficiently, accurately, and in a welcoming manner.
• Process returns and resolve customer issues, recognising when to escalate to a senior colleague.
• Handle exchanges professionally and support smooth customer interactions.
• Support other store areas flexibly when needed to ensure consistent service.

Who you are

As an IKEA Customer Experience Co-Worker, you are or have:

• Proven experience in a sales or customer service role, ideally within home furnishing or fast-paced retail environment.
• Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and sharing the IKEA product range with customers.
• A passion for meeting customers and understanding their life at home and be energised by providing great customer service and reaching individual as well as team goals.
• Strong communication skills and ability to connect with others, you can understand the customer's needs and the ability to build strong relationships.
• A strong customer focused mindset, thus steering conversation in a polite, friendly, and trustworthy way and an ability to understand customer needs and to offer relevant solutions that build customer satisfaction as well as to handle and de-escalate potential conflicts.
• Basic computer and systems skills and a digital-first mindset.

What you need to know

• The work location for this role is our Sylivia Park store.

• We are recruiting for fixed term positions with the following hours available:
• 40-59 hours per fortnight
• The internal title for this role is IKEA Co-worker.
• The expected start date for this role is 14/12/25.
• The first step of the recruitment process will be an application form. If you are successful to the next step, you will be notified via email and invited to complete a Video Interview.
• As part of the recruitment process this role requires a pre-employment check for final candidates, which includes a reference check and a Children's Worker Safety Check & Ministry of Justice Criminal Check.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts based on trading hours. You also must have the availability to work weekends.
• IKEA Sylvia Park is a non-smoking workplace.
• Car parking will not be provided and therefore IKEA encourages all Co-workers to utilise public transport wherever possible.