customer services representative

1 day ago

Christchurch, Canterbury, New Zealand Delta Utility Services Ltd. Full time

Delta is your smart thinking infrastructure specialist. We construct, manage, and maintain essential energy and environmental infrastructure. Every day we make a difference in the lives of New Zealanders. We make communities better for people to live, work and play in - keeping the lights on, the trees trimmed and the parks green.

About the Role:

As the primary liaison for Delta's Clients/Customers, Field Staff, and Contractors, the Customer Service Representative (CSR) assumes a crucial role in handling inquiries, resolving issues, disseminating information, and fostering a positive overall experience while efficiently managing the completion of Delta's metering field work.

The CSR takes ownership of Delta's field operations, ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while placing a top priority on safety considerations. This role reports to the Customer Service Team Leader.

About You:

  • Resilient, maintains professionalism, cheerful outlook.
  • Committed to self-improvement and stays updated on industry trends.
  • Empathy towards customers' concerns.
  • Adaptable and flexible in communication channels.

What you need to Succeed:

  • NCEA Level 3
  • Class 1 driver's license.
  • 12+ months' experience in a Service Desk support role
  • Proficient knowledge of MS365 database systems
  • Effective organisation
  • Excellent communication
  • Accurate data entry
  • Thoroughness
  • Customer-facing experience

More About the role:

  • This is a full-time, permanent role working 40 hours per week.
  • The wage range for this role is $63-64k (gross) - dependent upon qualifications and experience.
  • This role is based in Christchurch, South Island, New Zealand

What's on Offer:

  • Discounts tied to popular retailers and service providers through our 'Boost' programme.
  • Extra company contribution to KiwiSaver after your first year.
  • All permanent and fixed-term employees automatically qualify for Cigna Life Insurance cover.
  • Personal use fuel card giving access to company fuel discounts.
  • Employee Referral Scheme.
  • Access to a Footprint Wills package.
  • Paid professional membership fees.
  • Access to discounted medical insurance with Southern Cross.
  • Commitment to safety, to make sure everyone gets home - every day.
  • Wellness benefits including 24/7 confidential EAP support and fresh fruit.
  • Team activities and social clubs.
  • Professional development, training, and courses.
  • Corporate Social Responsibility programmes and initiatives.
  • Joining a progressive and reputable South Island organisation

If this sounds like you, you have a positive attitude and want to be part of a great team, we want to hear from you.

Apply Now

Delta is an equal opportunities employer, providing competitive remuneration and structured support for your career development. To apply, and to find more information on Delta please visit

Please note:

  • Only shortlisted candidates will be contacted for this position; unsuccessful candidates will be notified via email.
  • Successful candidates will be required to submit to and pass a pre-employment drug and alcohol test.

  • Customer Service Representative

    7 days ago

    Christchurch, Canterbury, New Zealand Westpac New Zealand Full time NZ$50,000 - NZ$80,000 per year

    Full Time, Permanent37.5 hours per week | 7-day rotational roster | Between 7am and 11pmLocation: ChristchurchMō te Tūranga | About the RoleAre you tech-savvy, resilient, and ready to make a difference? As a Customer Service Representative in our Cards operation, you'll be the first point of contact for new and existing customers, delivering exceptional...

  • Customer Service Representative

    7 days ago

    Christchurch, Canterbury, New Zealand The Warehouse Full time NZ$45,000 - NZ$75,000 per year

    locationChristchurch, Canterbury Region, New ZealandcategoryIn-StoreTypeFull-timePosted: Aug 28th 2025Company DescriptionAt Noel Leeming we live and breathe a fast and innovative culture. We are a New Zealand owned company, the number one retailer and market leader for technology and appliances throughout the country. As part of The Warehouse Group you are...

  • Customer Service Representative

    7 days ago

    Christchurch, Canterbury, New Zealand The Warehouse Full time NZ$45,000 - NZ$70,000 per year

    locationChristchurch, Canterbury Region, New ZealandcategoryIn-StoreTypePart-timePosted: Oct 9th 2025Company DescriptionNoel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major...

  • Customer Service Representative

    7 days ago

    Christchurch, Canterbury, New Zealand The Warehouse Full time NZ$40,000 - NZ$70,000 per year

    locationChristchurch, Canterbury Region, New ZealandcategoryIn-StoreTypeFull-timePosted: Sep 1st 2025Company DescriptionNoel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major...

  • Fixed-term Customer Service Representative

    7 days ago

    Christchurch, Canterbury, New Zealand Westpac Full time NZ$60,000 - NZ$90,000 per year

    Customer Service Representative, Hornby Hornby BranchFull time, 12-month fixed term positionMonday to FridayMō te tūranga | About the Role  Creating Better Futures Together. This is who we are, what we do, and why we come to work every day. As a Customer Service Representative, you'll be the frontline expert for our customers, connecting with them in...

  • Fixed-term Customer Service Representative

    7 days ago

    Christchurch, Canterbury, New Zealand Westpac New Zealand Full time NZ$60,000 - NZ$90,000 per year

    Customer Service Representative, Hornby Hornby BranchFull time, 12-month fixed term positionMonday to FridayMō te tūranga | About the Role  Creating Better Futures Together. This is who we are, what we do, and why we come to work every day. As a Customer Service Representative, you'll be the frontline expert for our customers, connecting with them in...

  • Customer Services Representative

    3 days ago

    Christchurch, Canterbury, New Zealand Metro Performance Glass Full time NZ$40,000 - NZ$120,000 per year

    Metro Performance Glass has been pioneering the way in glass innovation for more than 35 years and proudly supplies high quality glass products across New Zealand. Our success is underpinned by significant depth in expertise, proven and world-class technology, and a dedication to delivering excellent service to our customers.We have an opportunity for a...

  • Customer Services Representative

    1 day ago

    Christchurch, Canterbury, New Zealand KINGS RECRUITMENT LTD Full time

    Join a Leading NZ Manufacturing Business and start the New Year with a Fresh Exciting ChallengeWe're looking for a proactive and organised individual to step into a vital client service and coordination role with one of New Zealand's leading packaging manufacturers.This is a fantastic opportunity for someone who enjoys being the central link between clients,...

  • Customer Experience Representative

    7 days ago

    Christchurch, Canterbury, New Zealand kiwibankpeople Full time NZ$60,000 - NZ$80,000 per year

    .video-container {position:relative;padding-bottom:56.25%;padding-top:30px;height:0;overflow:hidden;}.video-container iframe, .video-container object, .video-container embed {position:absolute;top:0;left:0;width:100%;height:100%;}We offer a competitive salary of $62,500 with generous benefits Enjoy four Wellbeing days per year for recharging when you need...

  • Customer Service Officer

    1 day ago

    Christchurch, Canterbury, New Zealand Madison Recruitment Limited Full time

    Join our team as a Customer Service Representative Are you enthusiastic, proactive, and ready to make a real impact? We're on the lookout for passionate Customer Service Representatives to join a dynamic, fast-paced contact centre in Christchurch. You'll be employed by Madison and work closely with our onsite team at a large government organisation. As part...