Customer Service Representative

2 days ago

Auckland, Auckland, New Zealand Kinetic Recruitment - New Zealand Full time

Job description

  • Takapuna, Medical Bookings
  • $31- $34.60/hr
  • 5 weeks annual leave

BENEFITS

5 weeks leave + Gifted Day

The Employer

  • Join a private Clinic that is in a highly specialist medical field for their adult patients, caring for those requiring treatment requires sensitivity and compassion.
  • A range of conditions are supported with many targeted therapies, locations are found around NZ and meet global standards of care, leading treatments are offered and a sizeable team that you will be proud to be part of

The Position

You will be responsible in a phone/computer based role (not patient facing) for the scheduling of appointments in a team environment and general medical administration.

  • BOOKINGS ie registering new patients
  • Scheduling appointments with a range of Specialists and Nurses in each discipline after receipt of referral
  • Advising Patients of appointment times
  • Follow up on outstanding test results
  • Confirm and book in appointments scheduled into patient management system
  • Amend patient details if required, updating Accounts and Transcriptionists
  • Attend meetings, always applying Best Practice, accuracy and high standards
  • Health & Safety

You

  • Will preferably have a strong customer service background with an interest in the medical sector
  • Be technologically savvy to pick up their patient management system
  • A calm, warm and truly empathetic person who genuinely cares about providing a wrap-around service to the Specialists wide range of patients
  • Excellent English and confidential nature due to the very busy telephone contact with patients in a small contact centre like environment

On offer

  • To $31 - $34.60/hour (dependent on experience)
  • Takapuna location near motorway
  • Free parking
  • Annual remuneration reviews
  • FIVE weeks annual leave (up to 2 weeks can be cashed up)
  • Gifted extra day/year
  • 8:30am to 5pm
  • Medical care benefits ie if you, partner or dependants ever a patient
  • EAP programme
  • An excellent and comprehensive company induction and ongoing training and professional development, with 'great support' as you will be working with colleagues doing a similar role
  • Job security – low turnover
  • Social functions/modern environment
  • Retail discounts as well as special rental car and accommodation rates
  • Referral rewards
  • Enhanced parental leave provisions etc

To apply

  • Please send your updated CV to Sue Brash by clicking Apply today

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