Team Lead – Application

6 days ago

Auckland CBD, New Zealand Horizon Energy Group Full time NZ$80,000 - NZ$120,000 per year

At Horizon Energy Group, we're proud to be a New Zealand-owned and operated company doing work that matters. We're a collective of forward-thinkers, practical problem-solvers, and innovative specialist businesses.  We help power communities, deliver building infrastructure projects and provide facilities maintenance solutions for customers across New Zealand and the South Pacific. Our suite of specialist services range from HV electrical infrastructure services, through to HVAC/mechanical, industrial refrigeration, fire protection, general electrical, data and security solutions. ​

Join us as the Team Lead – Application & Digital Support, leading our Service Desk and End User Support teams to deliver exceptional, customer-focused ICT services across Horizon Energy Group. You'll own queue management, prioritise workloads, develop your team, and drive effective resolution of incidents and requests. Playing a vital role in business continuity and operational excellence, you'll also oversee small project delivery and manage both Level 1 triage and Level 2 support functions. It goes without saying that you'll engage with technical and non-technical individuals so engagement and communication is key.

This is an ideal opportunity for you to utilise your previous experience in the following areas:

  • ​Tertiary qualification in Information Technology, Information Systems, or related field
  • ITIL Foundation certification or equivalent practical knowledge
  • At least 5+ years' in IT support and service desk
  • Leadership of staff across multiple/remote sites
  • Microsoft 365, Windows, and collaboration tools
  • Demonstrating being hands-on with Azure AD, Intune, and modern device management
  • Familiarity with ITSM tools and automation workflows
  • Confidence in facilitating Agile sprints and team performance tracking
  • Proven experience of managing a service desk team

With the following preferred requirements:

  • Microsoft certifications such as M365 Modern Desktop or Azure Fundamentals highly desirable
  • Leadership or formal coaching training advantageous

What's in it for you?

  • Career development: working with a talented team & access to training resources
  • Wellness benefits including health checks, flu jabs, EAP, and life & critical illness insurance.
  • Paid day off for your birthday and access to a range of corporate discounts.
  • A stable, well-respected company making a real difference in the industry.
  • Having these qualities and attributes demonstrates a close alignment to our culture and team:
  • Engagement: Excellent communication and interpersonal skills
  • Analytics: proven problem-solving abilities with root cause analysis skills
  • Accountability: Sets goals, takes ownership, and delivers on what they commit to.
  • Customer Centric: Puts customers at the centre of everything they do.
  • Team player: Builds trust with those around them, collaborates well and is inclusive
  • Initiative: Brings fresh ideas and a practical mindset to drive improvement.
  • Resilience: Think clearly under pressure

So, if you're ready to make an impact? Apply now and help us shape the future.​

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