Service Documentation Writer

5 days ago

Napier City, Hawke's Bay, New Zealand ABB Full time NZ$40,000 - NZ$70,000 per year

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Service Manager

Your Role And Responsibilities
In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact. As our business and product portfolio continue to expand, the service team is seeking a dedicated documentation support specialist. Our team was proud to be named Exporter of the Year at the ExportNZ ASB Hawke's Bay Export Awards and to receive the Ziwi Excellence in Innovation Award, recognizing our commitment to innovation and global impact.

  • Prepare and maintain technical service documentation, troubleshooting guides, and safety bulletins for PCS100/PCS120 systems
  • Establish and uphold templates, style guides, and governance to ensure documentation quality and consistency
  • Collaborate with product and service teams to integrate feedback and improve serviceability
  • Drive continuous improvement, exploring digital/multimedia formats and efficient processes for information delivery

Qualifications For The Role

  • Degree in Electrical/Electronics Engineering (or similar), with 2+ years' experience in service delivery, technical writing, or project coordination
  • Field/site experience with power electronics equipment; ability to translate complex technical information into clear, user-focused content
  • Advanced skills in Microsoft Word; familiarity with Adobe InDesign, FrameMaker, or MadCap Flare is a plus
  • Knowledge of PCS100/PCS120 or related UPS/Power Protection products preferred; understanding of IEC/IEEE documentation standards advantageous
  • Proficiency in communicating in English in a professional and technical context
  • Strong time management, stakeholder collaboration, and problem-solving skills under pressure

More About Us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

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