Lead Engineer

Mō te tūranga | About the Role
At Westpac New Zealand, we're committed to creating better futures together. As part of our Technology team, you'll play a key role in supporting critical banking systems that keep our customers moving forward every day.

We're looking for a
Lead Engineer
-
Application support
to join our Enterprise Services Group, with a focus on the
Transaction Lifecycle Management (TLM) application
and associated reporting platforms. This is a hands-on technical leadership role, balancing deep engineering expertise with strong stakeholder engagement and solution delivery.

Please note: - This position requires participation in an afterhours on call support roster.
Ōu Pūkenga | About you

• Provide Level 1–4 support (after hours support), manage incidents, and ensure system stability and performance adhering to Tech Risk Policies.
• Own the end-to-end delivery lifecycle, from gathering business requirements to technical analysis, Discovery, Planning, vendor coordination, testing, and production deployment under Agile framework.
• Translate business needs into technical specifications, collaborate with stakeholders to assess feasibility, define scope, and ensure alignment with reconciliation workflows.
• Oversee testing artefacts, ensuring quality and compliance before business sign-off.
• Proactively identify and resolve recurring technical challenges Drive root cause analysis and implement long-term solutions that improve platform reliability and performance
• Maintain data pipelines, enable reliable data ingestion, transformation, and reporting across reconciliation systems.
• Ensure compliance and governance, Lead SOX compliance, patching, upgrades, disaster recovery protocols, and certificate rollovers.
• Raise and manage risks effectively Identify potential delivery or operational risks early, communicate them clearly, and work with stakeholders to mitigate impact.
• Maintain detailed records of requirements, technical specifications, deployment plans, test results, support procedures, and change logs to ensure traceability and audit readiness.
• Engage cross-functional teams, work with architecture, ETL and business units to deliver integrated solutions.
• Drive automation and continuous improvement initiatives that enhance operational efficiency and reduce manual effort.
• Provide technical leadership and mentoring guide support engineers, share best practices, and foster a culture of engineering excellence.

Nā tāu rourou | What will you bring?

• Experience in end-to-end support incident management, system monitoring, and application support (Level 1–4) and Reporting Platforms.
• Experience or Strong understanding of reconciliation and investigation processes and workflows, Wrap Rec, payments and Banking Products (Murex etc).
• Experience in SaaS or cloud computing applications, and knowledge of reporting.
• Proven track record in leading and delivering complex multi-stakeholder initiatives from requirements through to production, with measurable business outcomes.
• Skilled in converting business requirements into actionable technical deliverables, with a strong understanding of reconciliation use cases.
• Experience working with stakeholders, architecture teams, ETL developers, and external vendors to align dependencies and ensure seamless delivery.
• Ability to define and write technical specs for transforming source system files into application compatible formats.
• Hands-on experience with system testing, test planning and Change/Project management.
• Strong judgment in recognizing delivery, technical, or operational risks early and communicating them effectively to mitigate impact.
• Proactively identifies recurring technical challenges and implements long-term solutions that improve platform performance.
• Familiarity with SOX compliance, patching, upgrades, backup/recovery, disaster recovery testing, and certificate management Vulnerabilities management.
• Ability to produce clear, structured documentation including technical specs, test plans, deployment records, and support procedures that supports transparency and decision-making.
• Passion for driving automation strategies and continuous improvement initiatives to reduce manual effort and enhance reliability.
• Ability to lead and mentor engineers, and drive technical excellence

Desirable Experience

• Financial services or banking industry background (Reconciliation, SWIFT, ISO20022, Payments).
• Experience with Azure or AWS, large-scale distributed systems and Agile delivery tools (Jira, Confluence, ServiceNow).
• Project management and change management knowledge.
• Experience with test automation.
• Experience with SWIFT

Tools

• Pagerduty, PowerBI, CyberArk, Sailpoint, Archer, BS11, Infoblox

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

Tono mai ināianei | Apply Now
Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater
Applications Close
31 October 2025