Service and Evaluation Manager

7 days ago

AlbertEden, New Zealand Presbyterian Support Northern Full time NZ$45,000 - NZ$75,000 per year

Ko mātou tēnei | This is Us

We believe that everyone should be able to actively contribute to their community and thrive. Presbyterian Support Northern (PSN) is a not-for-profit organisation, stretching from Taupō to Whangārei, providing critical health and social services to people and whānau across Te Ika-a-Māui. We are known for our core services — Enliven, Family Works, Lifeline and Shine.

Everything we do is guided by our purpose: to enable our clients to have a better life, and by our values of Hope, Trust & Integrity, Compassion, Partnership, and Tangata Whenua.

Our Central Support Services team plays a crucial role in ensuring that our organisation operates with excellence, integrity, and evidence-informed practice, so our services can deliver the best possible outcomes for the communities we serve.

Te Kowhiringa | The Opportunity

We are seeking an exceptional Service and Evaluation Manager to lead PSN's approach to organisational research, impact measurement, evaluation, and knowledge management.

In this pivotal role, you will champion a culture of evidence-based practice and ensure that high-quality insights guide decision-making, service improvement, and long-term sustainability. You will report directly to the Chief Financial Officer and lead a dedicated team of three who are committed to delivering robust evaluation, analytics, and organisational learning. You will support Senior Management with KPI reporting and data management, lead evaluation projects, and ensure we capture meaningful information about the journeys and outcomes of our clients.

You will work across all PSN services — Social, Health & Disability, and our training arm BCD — to embed evaluation frameworks and ensure insights are translated into practice. You will nurture capability, promote collaboration, and ensure high-quality evaluation outputs that support strategic organisational goals.

Ngā pūkenga kei a koe | Your Skills and Experience

We'd love to hear from you if you have:

  • A tertiary qualification in social sciences, business management or a related field
  • Leadership experience, ideally in the not-for-profit sector
  • Strong capability in qualitative and quantitative evaluation methods
  • Experience managing multiple research or evaluation projects
  • Excellent relationship-building and influencing skills
  • Superb written communication and business writing experience
  • Understanding of public policy, wellbeing frameworks, and performance measurement approaches used by NGOs and government
  • Knowledge of economic value evaluation (e.g., SROI) — desirable but not essential
  • High cultural competence and a commitment to working respectfully within te ao Māori contexts
  • Ability to collaborate confidently with a wide range of stakeholders at all levels of an organisation

Ngā āhuatanga hirahira o te mahi nei | Highlights of Working with Us

  • We offer many opportunities for you to learn and grow — and in this role, you will also:
  • Lead a talented team dedicated to research, evaluation and quality improvement
  • Influence organisational strategy and make a tangible impact on service outcomes
  • Work with passionate, values-driven colleagues across a wide range of service areas
  • Contribute to innovation and continuous improvement across PSN
  • Be part of an organisation that values evidence, insight and positive change

To explore more about working with us and other opportunities at PSN, please visit our Careers page:

E hika mā, Tonoa mai

Join us and help shape the insights and evidence that drive meaningful change for communities and whanau. Together, we can make a lasting difference.

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