Service Desk Analyst

2 days ago

Wellington, Wellington, New Zealand Spark Full time
General information

Location

Wellington

Expertise

Technology

Job Level

Entry, Experienced

Employment Type

Permanent full-time

Close Date

02-Nov-2025

Ref #

62581

Description & Requirements

Looking for a career not just a job?

Do you have a passion for Service Desk work and can deliver exceptional customer service?

Do you have exceptional communication skills and you are a natural multi-tasker with the ability to juggle ever-changing priorities?

Then we want YOU

We are looking for someone who has the right to work for Spark in New Zealand, if you do not meet this requirement we cannot proceed with your application.

Shifts for this role are Wednesday to Sunday 2.00pm-10.30pm.You may also be required to work on Public Holidays. Please only apply if these hours suit your own work life balance.

  • We are looking for self-motivated team members wanting to upskill themselves and learn something different every day
  • Learn new technology on the go
  • Be able to talk to customers from all walks of life through working applications or configuring their BYOD
  • Be a flexible and friendly team member
  • A joy to deal with and our customer knows you by name because you are unbelievably awesome
  • Ability to roll with new processes when required

It doesn't take talent to have a:

  • Great work ethic
  • Be on time
  • Make an effort
  • Bring Energy
  • Be Passionate in what you do
  • Be coachable
  • Be prepared
  • Do extra

Technically you will ideally know/have:

  • The following technologies would be preferred - Messaging, Citrix, Cloud, and Office365.
  • 2+ years' experience in a customer service environment such as experience in a contact centre / IT service desk
  • Relevant tertiary qualification (preferred, but not essential)
  • Relevant IT industry certification(s) would be advantageous

Working for Spark has some great benefits:

  • Flexible working

  • Life, health and income protection insurance

  • Generous product allowance

  • Discounted rates with NZ Retailers

  • Wellington Central location

If you would like to help us unleash the potential in all people, then apply NOW

Position Description

Servicedesk Analyst - new

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