Student Service

5 days ago

Queenstown Otago, New Zealand LSNZ Ltd Full time NZ$40,000 - NZ$60,000 per year

Our specific focus is on the student experience at LSNZ. We work to provide accurate and timely information, assistance and advice across a range of activities from admission to graduation.

As part of the student service role, you will be working as part of an A+ team providing high-quality advice and support for our students at our Queenstown campus, ensuring they have an outstanding LSNZ experience.

Full-time Job

Location: LSNZ Queenstown - Remarkables Park

Hours: 30 hours per week, to be worked between the hours of 7:30am to 4:00pm, Monday to Friday

We are looking for a motivated and detail-oriented Student Services to join our team

If you are passionate about education, customer service, and working in a multicultural environment, this role is for you.

The Student Services is responsible for managing student bookings, financial processes, communication with students and agents, and maintaining accurate records. The role requires a proactive, detail-oriented professional with strong administrative skills, ensuring seamless operations and excellent student support

Main Responsibilities

Admissions & Reception

  • Receive and process student applications and inquiries via Fidelo, Edvisor, and email.
  • Issue enrolment documents accurately and on time.
  • Maintain and develop strong relationships with education agents.
  • Advise students and agents on the best study options.
  • Manage bookings, amendments, payments, and related administrative tasks.
  • Issue NSN numbers and evacuation lists.
  • Keep Google Drive organised and up to date with relevant documents.

Fidelo Administration

  • Ensure Fidelo (school management system) is updated and operating smoothly.
  • Update agency, student, course price, and accommodation information regularly.
  • Support bookings and confirmations for airport transfers, accommodation, homestay, and insurance when required.

Accounting Support

  • Liaise with the Accounting/Finance team to ensure smooth processes.
  • Upload receipts to Xero and help track student payments.
  • Prepare invoices and follow up overdue or unidentified payments.

Student Support

  • Provide counselling and assistance to students on a variety of matters.
  • Escalate unresolved issues to the Director of Studies or General Manager when necessary.

General Duties

  • Answer phone calls and emails professionally and promptly.
  • Ensure reception and common areas are tidy and welcoming.
  • Open the school each morning and make sure all areas are ready for operation.

The successful applicant will:

Have an articulate, clear, and friendly communication style. Be confident in effective written and spoken communication skills.

  • Strong organisational and administration skills, combined with a positive 'can do' attitude.
  • Excel in customer service and reception duties.
  • Functional and methodical time management with meticulous attention to detail. The ability to multi-task and to effectively prioritize their workload.
  • Be accurate in all aspects of their work.
  • Assist with invoicing, quoting, customer inquiries, delivering professional and responsive service.
  • Proactively improving systems and processes.
  • Proficiency in MS 365, including Office, particularly Excel.
  • Ensure compliance with the Code of Practice for international students and have a clear understanding of pastoral care.
  • Have the right to work in New Zealand.
  • Have empathy and an understanding of the challenges faced by International Students studying and living here in New Zealand.

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